_{13th February, 2026}

Assistant Support Worker 

LOCATION:             Reading
SALARY:                 PAYE Rate - £12.79 + Holiday pay
DURATION:             Temp to Perm
HOURS:                   Full-time - 40 Hours per week (Early: 8.00am – 4.30pm Late: 1pm -9.30pm)
  
Make a Difference Every Day We are looking for a motivated and compassionate Assistant Support Worker to join our Homelessness Services team. This is a rewarding opportunity to support vulnerable individuals in achieving positive life changes and moving towards more sustainable, independent lifestyles.

Working as part of a supportive team, you will help deliver high-quality, trauma-sensitive and psychologically informed support to people experiencing homelessness.

About the Role As an Assistant Support Worker, you will:

• Support clients to attend housing and non-housing appointments
• Assist with completing forms and applying for benefits
• Deliver and support in-house programmes designed to achieve positive outcomes
• Carry out client welfare checks
• Assist with sourcing and facilitating planned move-on options
• Maintain accurate case records and statistical information
• Provide front-of-house reception support and general administrative duties
• Accurately record client data using a web-based case management system
• Work closely with external agencies including housing teams, benefits services, mental health teams, GPs, police, and drug & alcohol services
• Support volunteers where appropriate
• Ensure all work is carried out in line with safeguarding, health & safety, equality, and relevant legislation

This is a varied role combining client support, administration, and team collaboration.

What We’re Looking For Essential:

• A strong motivation to support vulnerable people to achieve positive life outcomes
• Experience working in a busy environment and/or delivering excellent customer service
• Good written and verbal communication skills
• Ability to follow procedures and meet objectives
• Strong attention to detail
• Experience working effectively within a team
• Good IT skills, including Microsoft Office
• Commitment to ongoing professional development
• Willingness to work within and promote a Christian ethos and values

Desirable:

• Experience in supported housing
• Level 2 NVQ (or equivalent) in a related field
• Knowledge of the benefits system
• Understanding of safeguarding and health & safety

Why Join Us?

• Be part of a supportive and purpose-driven team
• Ongoing training and professional development
• Opportunity to make a meaningful difference in people’s lives
• Varied and rewarding work where no two days are the same

If you are empathetic, organised, and passionate about helping people move forward from homelessness, we would love to hear from you.

 
For more information on this role please contact Cali Webb on 0117 923 9100
  

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