_{02nd March, 2026}

Job: Tenant Liaison Officer and Administrator  
Contract Type: Temporary Contract 3 months with potential extension 
Location: Blaenau Gwent  
Rate: £16 - £20.81 per hour   
Hours: 37 per week Full Time
  
BRC are working in partnership a housing association based in Blaina who are recruiting for a TLO to help support their property services team on a temporary contract basis. This post will play a key role in supporting the Director of Assets & Property and the Management team to deliver an excellent level of customer service at all times. Projects include decarbonisation, external wall insulation and kitchen & bathroom refurbs. The role involves visiting tenants, therefore a current driving license and car are a must!
  
  
Main Responsibilities: 

1. To be the first point of contact for customer information for tenants, coordinating a comprehensive service ensuring effective liaison.
2. Work closely with Assets & Property Teams to support their tenant liaison functions and responsibilities.
3. Visit tenants directly (and indirectly through the contractor’s Tenant Liaison Officers or Surveyors) to explain the nature and scope of work involved, conduct a ‘site introduction’, ascertaining their individual requirements, arrange appointments/start dates and monitor access to individual properties.
4. Liaise with our Contractor’s site management and Tenant Liaison Officers to ensure that specific or special needs are identified, and that communication and working practices are adjusted accordingly where practicable.
5. Ensure tenants receive agreed written and verbal notifications of the commencement of works and receive regular communication in the format of their choice/ identified need
6. Undertake satisfaction surveys with tenant at key stages within the contract process and prepare the necessary reports and reporting procedures.
7. Carry out follow up tenant courtesy visits. Give information on a range of initiatives and partnerships that may be of interest to the tenant and signpost further support agencies.
8. Consult with family and carers where needed to ensure the needs of the tenant are fully understood.
9. To liaise with customers on yearly investment programmes providing them with guidance, this will include attendance at Contractor monthly meetings, open days and any other events where requested.
10. Explain to and educate tenants and leaseholders about the benefits, installation and operation of new building elements, fixtures, fittings and technologies to achieve maximum efficiency, minimum energy costs and minimise condensation risk.
11. Recognise the indicators of tenants and leaseholders in fuel property and provide suitable advise.
12. Provide general energy and condensation advise.
13. To undertake reviews on areas of customer dissatisfaction to identify specific trends, key areas for concern and produce reports for management on a monthly basis.
14. Provide project administration support to the Assets & Property Teams.

  
Job Requirements  

• Demonstrable experience within a similar role of similar responsibilities
• Experience of using Microsoft Office including Word, Excel & PowerPoint.
• Demonstrable experience of working in a customer focused environment with Tenant, Leaseholders and residents
• Experience of using databases e.g. RAMIS
• Be able to demonstrate excellent written and verbal communication skills
• Able to use a variety of communication techniques and adapt communication style to the audience
• To listen to the views of others and reflect effectively on own practice
• Customer focussed and excellent people skills, very personable and able to develop good working relationships.
• Be able to network confidently and establish operational relationships with target groups, potential partners and external stakeholders.
• Be able to build trust quickly with new people and educate people in the use of new technologies
• Good negotiation skills to gain access to properties, facilitate works, ensure technology is used correctly and homes are used in a manner that reduces the risk of condensation.
• This role requires a DBS check due to the nature of the role
• Holds a current full car driving licence

  
If you have any questions in relation to this role, please call Emma Keir on 02920 231000
  
To apply, please submit your CV outlining your relevant experience and qualifications
  
We are also running a referral scheme where you could receive £150 in vouchers for anyone you recommend!

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