_{19th February, 2026}

Housing and Support Officer
  
LOCATION:              Surbiton
DURATION:              Permanent
SALARY:                   £29,235.65
HOURS:                    35 Hours on a shift rota (1 weekend in 5)
  
About the Role
  
Our client is a leading provider of supported housing in London and beyond, offering a safe and stable place to stay for young and vulnerable people. They are committed to providing high-quality housing and tailored support to help residents build independence and move towards a positive future.
  
We are seeking a compassionate and proactive Housing & Support Officer to manage a caseload of residents and deliver a combined housing management and support service.
  
Key Responsibilities
  

• Provide housing management and housing-related support to a caseload of residents
• Complete Outcome Star assessments and deliver person-centred support plans through regular key-working sessions
• Support resident wellbeing, independence, and preparation for move-on accommodation
• Encourage and support resident engagement in progression activities
• Maximise uptake of progression opportunities by working closely with Progression Coaches
• Monitor rent accounts and take early intervention and preventative action to minimise rent arrears
• Manage anti-social behaviour and ensure compliance with tenancy and licence conditions
• Work collaboratively with internal departments, including Facilities, Property Management, and other community operations teams
• Liaise with external agencies to support resident needs and outcomes
• Maximise housing occupancy and minimise voids through proactive management

  
About You

• Experience supporting vulnerable people within a housing or support setting
• Experience delivering one-to-one support in supported housing
• Strong communication, organisation, and time management skills
• A proactive, solution-focused and person-centred approach
• Ability to work a shift pattern, including evenings and weekends

  
Benefits

• 25 days annual leave plus public holidays (pro rata)
• Workplace pension scheme (auto-enrolment)
• Free use of on-site health and fitness facilities
• Staff discount in on-site restaurants
• Ongoing training and development opportunities
• Opportunity to work for an organisation that makes a genuine social impact

  
If you are passionate about empowering young people and supporting them to achieve independence, we would love to hear from you.
  
For more information on this scheme focused role please contact Cali Webb on 0117 923 9100.

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