Job Title:          Housing Manager
Type:                Temporary 3-month contract
Location:          Bishops Stortford
Salary:              £21.87 paye
Hours:               Full-time
 
BRC are working closely with a housing provider to recruit a Housing Manager to deliver high-quality housing management services across a designated patch, supporting safe homes, strong communities, and excellent customer outcomes.
 
This role involves being a frontline presence within communities, managing a broad housing management service including tenancy management, income, ASB, estate inspections and customer engagement, while working collaboratively with internal and external partners.
 
Duties:

• Manage tenancies across rented and leasehold properties, including allocations, lettings and sustaining tenancies
• Handle reports of anti-social behaviour in line with policy, including noise complaints and enforcement action where required
• Proactively manage rent and service charge arrears, maximising income and supporting customers through early intervention
• Carry out estate, fire safety and property inspections, ensuring safe and well-maintained environments
• Manage void properties to minimise turnaround times and income loss
• Act as a key point of contact for customers, delivering accessible, responsive and high-quality housing services
• Identify and respond to customer vulnerability and safeguarding concerns, escalating appropriately
• Work closely with customer services, maintenance, health & safety and external agencies including local authorities, police and fire services
• Use data and KPIs to monitor performance, identify risks and drive service improvement
• Prepare robust documentation for legal action where all other options have been exhausted
• Promote customer involvement and consultation, including local service charge discussions
• Provide line management or specialist support where required, depending on location

 
Requirements:

• Proven experience in housing or tenancy management
• Strong knowledge of arrears management, ASB and sustaining tenancies
• Experience working in a customer-focused environment
• Excellent communication and stakeholder engagement skills
• Ability to manage a varied and busy workload independently
• Confident using digital systems and housing management databases
• Full driving licence and access to a vehicle

Desirable:

• Experience of safeguarding vulnerable adults and children
• CIH Level 3 qualification (or willingness to work towards)
• Experience working across rented, supported and leasehold housing
• Experience managing or supporting staff

 
For more information, please call Meg Smith on 02920 231000 or 01179 239100.
 
To apply, please submit your CV outlining your relevant experience and qualifications.
 
We will be reviewing applications on an ongoing basis until the position is filled.