01st May, 2026
Hotel: Heartland Hotel Auckland Airport
Location: Mangere, Auckland (14 Airpark Drive, Airport Oaks)
Employment Type: Full-time, permanent position.
Hours of Work: Guaranteed a minimum of 40 hours per week, on a rotating roster, including weekends from Monday - Sunday.
Shift times: between 7:00am - 3:30pm and 2:45pm - 11:15pm
Wage Rate: $24.50 - $25 per hour
Explore: https://www.scenichotelgroup.co.nz/auckland/heartland-hotel-auckland-airport/
Key Tasks & Responsibilities:
- Meeting and greeting guests, and managing the process of checking guests in and out of the hotel, including verifying identification, processing payments, and providing room keys.
- Assisting with reservations on a day-to-day basis.
- Handling phone calls and emails, taking messages, and responding to guest inquiries or concerns
- Providing information on local attractions, dining options, transportation, and other services.
- Assist with operating the airport shuttle service for guests.
- Handling guest complaints or escalating them to the appropriate department for resolution.
- Ensuring that reception and public areas are kept clean and tidy.
- Performing administrative tasks such as receiving and sorting mail.
Preferred Skills & Experience: - 2 years relevant experience in a front office environment, or customer service role.
- A relevant tertiary qualification in hospitality or related field would be an advantage.
- Full drivers licence is required.
- An aptitude to learn new computer systems.
- Must be available to work mornings, evenings and weekends
- Excellent interpersonal and communication skills.
Why Choose Scenic Hotel Group?
We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.
We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts guest experiences.
Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit
apply now!For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/
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