_{01st May, 2026}

Hotel: Heartland Hotel Auckland Airport 
Location: Mangere, Auckland (14 Airpark Drive, Airport Oaks)
Employment Type: Full-time, permanent position.
Hours of Work: Guaranteed a minimum of 40 hours per week, on a rotating roster, including weekends from Monday - Sunday. 
Shift times: between 7:00am - 3:30pm and 2:45pm - 11:15pm
Wage Rate: $24.50 - $25 per hour 
Explore: https://www.scenichotelgroup.co.nz/auckland/heartland-hotel-auckland-airport/

Key Tasks & Responsibilities:

• Meeting and greeting guests, and managing the process of checking guests in and out of the hotel, including verifying identification, processing payments, and providing room keys.
• Assisting with reservations on a day-to-day basis.
• Handling phone calls and emails, taking messages, and responding to guest inquiries or concerns 
• Providing information on local attractions, dining options, transportation, and other services.
• Assist with operating the airport shuttle service for guests.
• Handling guest complaints or escalating them to the appropriate department for resolution.
• Ensuring that reception and public areas are kept clean and tidy.
• Performing administrative tasks such as receiving and sorting mail.

Preferred Skills & Experience:

• 2 years relevant experience in a front office environment, or customer service role.
• A relevant tertiary qualification in hospitality or related field would be an advantage.
• Full drivers licence is required.
• An aptitude to learn new computer systems.
• Must be available to work mornings, evenings and weekends 
• Excellent interpersonal and communication skills.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts guest experiences.
Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
  
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/

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