_{11th June, 2026}

Hotel: Scenic Suites & Heartland Hotel Queenstown 
Location: 27 Stanley Street, Queenstown 9300
Employment Type: Full-Time permanent position.
Hours of Work: Guaranteed 40 hours per week, Tuesday - Saturday.
Shift times: 9:00am - 5:30pm
Wage Rate: $27- $29 per hour 
Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

Key Tasks & Responsibilities:

• Managing reservations for the hotel via phone, email, online booking systems, and walk-ins.
• Keep accurate records of all reservations, including guest information, payment details, and special requests.
• Communicate booking confirmations, modifications, or cancellations to guests.
• Process payments for room bookings, including deposits and pre-authorizations.
• Promote and sell additional hotel services, such as upgrades, dining options, and special packages.
• Monitor room availability to prevent overbooking and maximize occupancy.
• Maintain confidentiality and security of guest information.
• Assisting with Front Office tasks and duties as needed.

Preferred Skills and Experience:

• Experience in a similar role within a hotel, resort, or other hospitality environment is preferred.
• Hands-on experience using hotel management software or reservation systems to manage bookings, check availability, and process payments.
• Experience in providing exceptional customer service.
• Accuracy in entering and managing reservation details/guest information

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts our work and guest experiences.
Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
  
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/

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