_{01st May, 2025}

• FT role: After hours between Mon - SUN
• Exciting opportunity to lead with impact and contribute to a seamless operation
• Based in Canberra, ACT

At the UniLodge Living Group you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help the UniLodge Living Group become even better. Join us and embark on an exciting journey to be the operator of choice.

Role Overview:
  
As Operations Manager (After Hours), you’ll take the lead in delivering safe, high-quality after-hours services across the UniLodge @ ANU portfolio. You’ll manage and mentor a team of Community Support Officers, coordinate rosters, and ensure service standards and operational goals are consistently achieved. In times of critical incidents, you’ll be a steady and supportive presence – guiding your team and stepping in when required to maintain smooth and responsive operations.

Key Responsibilities:

• Lead, roster and mentor a large team of Community Support Officers, providing hands-on support during after-hours operations.
• Collaborate with day team divisions, external partners, and key university personnel to ensure smooth operations and effective communication across all departments
• Champion resident wellbeing and safety by responding to incidents, managing concerns, and escalating issues when needed.
• Take ownership of after-hours operations, ensuring smooth building management and a consistent, high-quality resident experience.
• Coordinate emergency responses, including evacuations and first aid, while working closely with emergency services and campus security.
• Maintain accurate reporting and compliance, logging all incidents, following escalation processes appropriately and ensuring service standards and KPIs are consistently met.

Our Ideal Candidate:
  
As an experienced leader with a background in operations or facilities management, you will have a proven track record in building strong relationships with key stakeholders, managing large teams and delivering exceptional care to residents. More about you:

• Valid National Police Check
• Unrestricted Working Rights in Australia
• High level problem-solving skills, with a heavy solutions-based focus, and the ability to remain calm under pressure
• Proficient in incident management, including escalation and coordination with emergency services
• Passionate about resident wellbeing and safety – with a proactive and supportive approach towards the residential community.

Have we piqued your interest?

If you think this role is the right fit for you, we would love to hear from you. To submit your interest, apply now with your Resume and Cover Letter. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

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