_{04th November, 2025}

Business Support Administrator 
Bishop Stortford
£26,000

Are you a proactive and detail-oriented administrator looking for your next challenge?We're looking for a Business Support Administrator to join our busy and collaborative Business Support Team.

This is an excellent opportunity for someone who thrives on organisation, enjoys problem-solving, and is confident working with systems and processes. You'll play a key role in supporting both the Business Support team and other departments, helping to deliver excellent service to our clients while ensuring smooth internal operations.
 
The Role

You'll be responsible for maintaining key business systems, managing compliance documentation, and supporting the invoicing and reporting process.

This role requires excellent attention to detail, strong communication skills, and the ability to work effectively across departments in a fast-paced environment.
 
Key Duties

• Maintain and optimise the CAFM system
• Review job progress and quality, ensuring accurate closure and invoicing
• Process engineers' reports and expenses, checking for discrepancies
• Manage compliance paperwork and share correct certification with clients
• Liaise with subcontractors and suppliers regarding outstanding invoices
• Navigate the Paperless system and escalate invoice queries for approval
• Ensure timely and accurate job shutdowns for invoicing
• Monitor client portals and provide compliance reports and certificates
• Review WIP reports and escalate outstanding items
• Generate weekly and monthly site activity reports
• Respond to general enquiries promptly
• Support management with complaint investigations
• Assist other departments with ad-hoc projects
• Be cross-trained to cover Service Desk and Technical Administrator duties when required

Requirements

• Strong organisational and communication skills
• High attention to detail and accuracy
• Experience using CAFM systems (preferred but not essential)
• A proactive, solutions-focused approach
• Ability to work independently and as part of a tea

Salary & Benefits

• £24,000 - £26,000 per annum
• 25 days holiday + 8 bank holidays
• Generous sick pay and accident insurance
• Loyalty bonus after 2 years
• Life assurance - 2x annual salary
• Wellness support - Private GP access & 24/7 counselling
• Eye care reimbursement
• Employee recognition - Monthly and annual awards
• Training & development - Academy and mentorship opportunities
• On-site perks - Parking, gym, spa, and company events

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