_{14th September, 2026}

Wanted: An Administration Assistant Who Becomes the Go-To Person Every good office has one.

The person who knows what's happening.
The person who can find that document nobody else can find.
The person who remembers the thing everyone else forgot.

The person who gets asked...
"Do you know how to...?"
"Have you seen...?"
"Can you help me with...?"

And somehow, most of the time, the answer is yes.

That's who we're looking for.

Our client is an established NDIS provider in Sydney looking for an experienced Administration Assistant who understands the NDIS and wants to become a genuinely important part of the organisation.

This isn't a role where you'll sit quietly in the corner processing paperwork all day.

You'll work across the business.

From the CEO to Team Leaders, frontline teams, participants and external stakeholders, you'll be someone people know they can rely on.
The Gig Your job is fairly simple to explain.

Help keep the organisation running smoothly.

The reality?

That can mean 20 different things before lunch.

One minute you might be helping the CEO prepare information for a meeting.
The next you're helping a Team Leader find participant documentation.

Then the phone rings.
Someone needs something emailed.
A participant record needs updating.
There's an onboarding document missing.
And apparently the printer has decided today is the day it no longer wants to participate in society.

Welcome to admin.

You'll need to be comfortable jumping between priorities without losing track of what actually needs to get done.

What You'll Be Doing Your responsibilities may include:

• Providing day-to-day administrative support across the organisation
• Supporting the CEO and senior leadership team when required
• Assisting Team Leaders and operational staff with administration
• Managing incoming phone calls and emails
• Maintaining participant and organisational records
• Updating NDIS-related documentation and internal systems
• Assisting with participant onboarding and service documentation
• Supporting employee onboarding and compliance records
• Preparing documents, correspondence, reports and spreadsheets
• Scheduling meetings and appointments
• Following up outstanding information and documentation
• Liaising with participants, families and external stakeholders
• Keeping records accurate, organised and up to date
• Helping different parts of the organisation communicate with each other

And occasionally...

Fixing the thing that technically isn't your job, but everyone knows you'll know how to sort it out.

NDIS Knowledge Matters We're not looking for someone who needs the NDIS explained to them on their first morning.

You don't need to know every line of every Practice Standard from memory.
But you should understand the environment.

You should be comfortable with NDIS terminology, participants, providers, service agreements, compliance requirements and the importance of accurate documentation.

You'll understand that this isn't just paperwork.

Behind every file, email and participant record is a real person receiving support.

Getting the administration right matters.

Who We're Looking For We're looking for someone who is:

• Experienced in administration, preferably within an NDIS or disability services organisation
• Familiar with the NDIS and disability sector
• Highly organised without needing someone constantly checking on them
• Confident using Microsoft Office and business administration systems
• Comfortable learning new software and processes
• A strong communicator on the phone, by email and face-to-face
• Able to manage multiple priorities
• Comfortable dealing with confidential information
• Detail-focused without getting stuck on the tiny things
• Proactive enough to see something needs doing and actually do it

But there's another quality that's harder to put on a CV.

Reliability.

When you say you'll do something, people should know it's going to get done.
Why You'll Actually Want This RoleYou'll Know What's Going On You're not tucked away from the rest of the organisation.

You'll work across different levels of the business and quickly understand how everything fits together.

You'll Be Trusted As you learn the organisation, you'll become someone the team genuinely relies on.

Not because everything gets dumped on you.

Because you're capable, organised and trusted to get things moving.
Your Days Won't All Look the Same If you want to perform exactly the same five tasks every day, this probably isn't your role.

If you enjoy variety, solving little problems and helping people get things done, keep reading.

You'll See the Difference Your Work Makes Great disability support needs great people on the frontline.

But those people need someone behind them making sure the systems, documentation, communication and organisation actually work.

That's where you come in.
What This Isn't Let's save everyone some time.

This isn't a role for someone who responds to every request with:
"That's not really my job."

Of course there are boundaries and responsibilities.

But we're looking for someone with the attitude of:
"Leave it with me. I'll work out who we need to speak to."

It isn't a role for someone who needs a detailed instruction every time something unexpected happens.

And it definitely isn't for someone whose filing system consists of 47 documents called FINAL_v2_NEW_FINAL_USE_THIS_ONE.pdf.

We need organised.

The Person We're Hoping to Find Six months after you start, we'd like people around the office to be saying:
"Ask them. They'll know."

That's the role.

Someone the CEO trusts.
Someone the Team Leaders rely on.
Someone participants and families are comfortable speaking with.
And someone who quietly makes everyone else's job a little easier because they're there.

Sound Like You? If you know the NDIS, love being organised and secretly enjoy being the person everyone comes to when they need something sorted...

We should probably talk.

Apply today and tell us a little about your NDIS experience and the kind of administration role you're looking for.

Because every great team needs great people delivering the service.

But they also need someone keeping all the plates spinning behind the scenes.

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