_{11th March, 2025}

Your new company  
   
At Hays, we believe in being long-term partners with our people as well as our customers. Let’s create tomorrow, together.  
   
With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business; together with more than 12,000 people across 32 countries, you’ll be making a difference in the world of work.  
   
Your new role  
   
Our Hays Adelaide office is seeking a Customer Experience Specialist to join our team. This is a full-time permanent role commencing immediately. This role will report into the Head of Customer Experience.  
   
As the Customer Experience Specialist, you’ll be responsible for executing on our customer experience strategy and initiatives. You will analyse customer data and feedback to identify pain points, generate actionable insights, and develop effective solutions. This role requires close collaboration with cross-functional teams to drive improvements and oversee the successful implementation of customer experience initiatives. 
   
Key Responsibilities:  

• Contribute to and implement initiatives designed to embed customer centricity and improve customer experience 
• Shape, plan and launch internal and external facing projects and initiatives  
• Collaborate cross-functionally with Customer Care, Change, Marketing, Technology, and Operations teams 
• Analyse customer data to identify pain points and opportunities 
• Provide data-driven insights to enhance satisfaction and engagement 
• Report on CX performance and support the business to utilise dashboards that surface CX data and insights 
• Support Customer Care with inquiries and process improvements 
• Optimise customer-facing communications and templates 

  
 What You'll Need to Succeed   

• 3+ years of hands-on customer service experience 
• Experience in analysing customer data & feedback, suggesting and implementing improvements 
• Customer-centric mindset and natural problem-solver 
• Strategic thinker who can also execute day-to-day tasks 
• Self-motivated and able to work independently 
• Attention to detail with excellent communication skills 
• Technical skills – Excel, PowerPoint, Power BI, Survey tools/platforms  

  
What you'll get in return  
   
This is a fantastic opportunity to shape your career where we will set you up to thrive. Go further in your career than you believed possible with the support of our expert managers. Here you get out what you put in, and your energy and dedication is always met by reward and celebration. Along with this you will receive,  
   

• An inclusive environment where diversity is celebrated  
• Market leading tools and technology to enable you to make an extraordinary impact  
• Flexible working arrangements and additional leave, including wellness and volunteering days for you to connect with your community  
• Global career opportunities - make your mark locally or explore international opportunities with the Hays group, which spans over 30+ countries  

   
What you need to do now  
   
Please click the "Apply Now" button and attach your cover letter and CV.  
    
At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays, you’ll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.  
  
  

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