_{03rd February, 2025}

About DBG Health & VidaCorp:
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. DBG Health’s consumer division VidaCorp comprises a number of leading brands in cosmetics, skin care, multivitamins/ supplements, personal care and more. With over-the-counter market leaders including MCoBeauty, Natalis, Chemists’ Own, Nude by Nature and Apohealth, VidaCorp continues to gain consumer preference by providing quality, affordable products on both the domestic and international stage.
 
 
 
About the role:
The Customer Care Specialist is responsible for delivering exceptional customer experiences across retail and wholesale channels. You will engage with customers through various communication platforms, ensuring timely responses and resolutions in line with KPIs. The role involves managing order-related inquiries, processing refunds and returns, adjusting stock levels, and assisting with wholesale account orders. Additionally, you will support overflow tasks from Skin Service and Warehouse teams and compile reports to track customer feedback and service performance. Collaboration is key, as you maintain clear communication with Warehouse teams and contribute to a unified team culture. Ongoing training ensures you stay updated on products, promotions, and service systems.
 
 
Role & Responsibilities:

• Respond to customer enquiries across a variety of communication channels and platforms using approved technology
• Prepare and compile regular reports to monitor customer feedback, enquiry volumes, KPIs and overall customer service
• Resolve order-based enquiries in a positive way in the shortest timeframes possible
• Facilitate customer refunds and returns process within policy and KPI guidelines
• Collaborate with key leaders and across the organisation and contribute to the ‘one team’ culture
• Maintain clear & day-to-day lines of communication with Warehouse teams to ensure operational efficiency

 
 
 
 
Skills & Experience:

• Minimum 2 years+ of customer service experience customer experience, customer service, contact centre or retail environment
• Demonstrated ability to provide exceptional customer experiences
• Strong communication and customer service skills
• The ability to work well under pressure
• Strong troubleshooting and problem-solving skills
• High levels of attention to detail
• Microsoft Office (or similar) skills
• The ability to work efficiently and to deadlines
• Previous operational experience with customer service technologies

 
 
 
Benefits & perks:
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.

• Competitive salary package and STIP program
• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it’s designed for people of all fitness levels.
• 12 weeks paid parental leave
• We are a values-driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants
• Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.

 
DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
 
 

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