28th January, 2025
About DBG Health & Arrotex Pharmaceuticals:
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Arrotex Pharmaceuticals is the largest and most diverse pharmaceutical company in Australia. Our vision is to be the most trusted provider of affordable and quality healthcare products and services to deliver a better quality of life for Australians. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.
About the Role:
We are seeking a dedicated and knowledgeable Patient Experience Liaison – Biologics to partner with marketing, sales, and cross-functional stakeholders in the execution of our biologics strategy. In this role, you will serve as a subject matter expert on biologic medicines, focusing on education, product utilization, and support for pharmacy healthcare professionals. You will drive the delivery of training and educational strategies to foster biologic product adoption and support pharmacies in meeting their goals.
Key Responsibilities
- Account Planning & Territory Management: Develop and execute customer-focused account plans, collaborate with stakeholders, and manage your assigned territory efficiently.
- Training & Education: Deliver customized biologic training programs to pharmacists, ensuring confidence in the use and dispensing of Arrotex biologics.
- Stakeholder Engagement: Build strong relationships with pharmacy owners, managers, and healthcare professionals to promote biologic products and programs.
- Collaboration: Work closely with internal teams (sales, marketing, analytics) to align on key business strategies and drive sales growth.
- Data-Driven Insights: Utilize sales data and customer insights to optimize strategies and achieve KPIs, including call rates, frequency, and training success.
- Personal & Professional Development: Stay up-to-date on industry trends, product knowledge, and competitor landscape.
Key Requirements - 3 – 5 years in pharmacy/pharmaceutical sales (Prescribers and/or pharmacy) experience
- Previous training experience
- Tertiary level education within pharmacy, science or other related area.
- Pharmacy specific education. Medicines Australia CEP complete.
- Understanding of the prescription medicine landscape with a focus on the PBS landscape.
- Understanding of pharmacy environment and biologic medications.
- Demonstrate competence in negotiation skills.
- Demonstrate competence in changing behaviours of customers.
- This role will be required to do Monthly Country Travel to ensure coverage of territory and achieving key business meeting requirements. This role will also be required to travel interstate up to 4 times per year as required to support team meetings, attend conferences and/or participate in training.
Benefits & perks:
At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.
- Competitive salary package and STIP program
- Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
- Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it’s designed for people of all fitness levels.
- 12 weeks paid parental leave
- We are a values-driven business fostering a supportive and friendly team culture
- Enjoy the ability to work autonomously, empowering you to drive your own success.
- Convenient head office location close to public transport, cafes and restaurants
- Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.
How to apply:
If you are interested in this position, please click APPLY, or for a confidential discussion, please contact Sass Riechelmann – Talent Acquisition Business Partner, at sass.riechelmann@arrotex.com.au
DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
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