As a Director in our User Experience (UX) organization, you'll demonstrate a thorough comprehension of the design process and expertly lead teams.
06th January, 2021
Do you have a keen understanding of the value that human-centered design provides in achieving strategic objectives and can you articulate that value to cross-functional teams and business partners? If you’re capable of leading teams through the design process to distill complex problems into clear solutions that exemplify standard methodologies and encourage others, then we want to know more about you!
As a Director in our User Experience (UX) organization, you’ll demonstrate a thorough comprehension of the design process and expertly lead teams through both the ambiguous discovery phase of identifying the right problem to solve and the detailed work of delivering desirable products. You’ll have opportunities to help teams turn complex problems into solutions exemplifying best approaches and inspiring others. We’ll count on you to be adept at articulating and defending design decisions in a way that cross-functional teams and business partners can understand. It’s important in this role for you to share our passion for creating exceptional experiences that have a real impact on people’s lives and futures.
Consults and collaborates with stakeholders, product managers, technologists, UX peers and others across the company to provide strategic, creative and technical direction.
Advocates for empathetic, human-centered design. Helps mitigate risk by pursuing work based on insights and an understanding of our users.
Problem solves, thinks big, and explores divergent ideas while understanding how to converge and build iteratively towards the best solution.
Designs and recommends innovative solutions that balance customer needs with business viability and technical feasibility.
Participates in and facilitates idea-generating sessions evaluating those ideas with regards to technical feasibility, business viability and human desirability.
Able to think strategically and connect your work to a larger picture. Helps everyone consider the end-to-end experience and connect the dots.
Mentors and guides the team in their craft and profession to continually uplift the quality of our work.
Typically, eight or more years professionally practicing some aspect of human-centered design.
Comfortable speaking publicly to large groups and explaining design rationale to other parts of the business.
Proven ability to navigate multiple groups of collaborators, tell compelling narratives and influence others. Works independently with minimal oversight.
Can provide leadership for all aspects of the design process, as well as areas outside our field of expertise.
Excellent communications skills (written and verbal).
Clear user experience design focus; familiarity with emerging technologies and the ability to integrate new technologies to benefit customer experiences.
Strong interpersonal skills; able to work effectively, independently and collaborate as part of a team.
Strong project management skills; ability to perform well on multiple concurrent projects while working under timelines. Strong research, analytical and troubleshooting skills.
Ability to coach, mentor and motivate team members, establish priorities, meet objectives and promote a diverse work environment.
Reports to Director/Associate Vice President/Vice President.
Manages a team of five to 10 associates based on organizational structure. May be responsible for matrixed reporting relationships and virtual teams.
Education: Undergraduate studies in User Experience, human-computer interaction, psychology, graphic design, information science, communications or related field preferred.