_{20th January, 2025}

Business Analyst - eQMS
 
Imagine your future with us
At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
 
As part of ALS’s strategic digital roadmap, we’ve launched the Global eQMS, and now we’re expanding our dynamic project team with a new Business Analyst role based in the APAC region.

We’re looking for someone who not only understands best business practices, ideally within a laboratory setting, but also brings a passion for technology and innovation. If you’re a proactive, self-motivated individual eager to collaborate with teams from diverse cultures, this could be the perfect opportunity for you.
In this versatile and rewarding role, you’ll report directly to the Technical Lead for the Global eQMS and work closely with the eQMS Project Management Team and operational experts to identify and implement business change requirements. You’ll support the software development team in crafting and testing solutions and provide essential technical support to eQMS users.
This is your chance to partner with stakeholders, lead exciting software projects, and see your efforts come to life across ALS. Strong communication skills and the ability to navigate diverse cultures are key to thriving in this role.
Join us, and be part of something transformative
 
The day to day

• Partners with business stakeholders to identify, refine, and write detailed business specifications.
• Acts as a consultant to internal business groups on process improvement projects.
• Actively develops detailed knowledge of the business’s technology solutions from a functional perspective.
• Assists internal business groups to investigate, analyse and resolve software functionality problems.
• Works directly with the software development team to ensure that functional changes are clearly understood and to clarify any doubts that may arise during the development and testing activities.
• May assist in providing end user software application support.
• Assist in providing software application training to end users.
• Prepare and update software user guides as instructed by the business or software development team.
• Participate in regional requirement reviews to ensure changes will improve existing user experience functionalities.
• Will act on behalf of the Technical Lead in their absence.

 
The Essentials

• Excellent verbal and written communication skills.
• Confidence in working with stakeholders at all organizational levels.
• Logical approach to problem-solving, strong attention to detail, and an ability to resolve ambiguities effectively.
• Ability to work well under pressure with strong organizational skills.
• Competence in handling competing stakeholder requirements with a goal to deliver outcomes according to budget and time constraints.
• An ability to think “outside the box” in a laboratory operations or customer services environment and creatively identify software based or operational solutions.
• Ability to accept and deliver criticism in a constructive manner. 
• A strong customer and business focus.
• Ability to work effectively as part of a team with minimal supervision.
• Experience within ALS operations or similar laboratory company. 
• Experience working with Microsoft’s Power Platform (Power BI, Power Automate and Power Apps).
• Experience working with SharePoint
• Experience working with a ISO17025 / GMP certified Quality System
• Ability to travel, both domestically and internationally, as agreed with the business.

 
Working at ALS
Our people drive our success at ALS.
We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
 Our benefits include:

• Health fund discounts with Bupa
• Opportunity to salary sacrifice car costs with Autopia
• Corporate superannuation benefits with Australian Retirement Trust
• Online learning system with extensive modules of choice
• Friendly working environment with accessible management
• Influenza Vaccinations
• Opportunities to progress and develop your career within ALS, including global opportunities for suitable candidates

 
Everyone matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
 
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
 
Eligibility
To be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.
 
How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
for a confidential discussion email paula.fryga@alsglobal.com
 
 
 

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