_{24th September, 2025}

Fynd is buzzing to be teaming up once again with our good pals at Biza.io - this time on a mission to find a superstar Head of Customer Success!

The one who’ll take Biza’s CS game from “hey, this is pretty good” to “industry-leading, customer-obsessed, and absolutely unshakeable.”

Picture this:

A rapidly scaling SaaS startup smack bang at the heart of some of Australia’s most important industries - think banking, energy, telco. 

These legends? They’re building the backbone of Australia’s Consumer Data Right (CDR) movement - the one finally giving Aussies real, tangible control over their personal data.

Think open banking vibes… but bigger. Broader. Safer. 100% consent-led. 
And Biza? They’re not just in the game. They’re leading the charge. Setting the standard. Driving the future.

So, what’s Biza all about?

• Building the infrastructure behind CDR so non-bank lenders and fintechs can securely plug into this new era of open data.
  
  
• Powering choice, transparency, and control for everyday people like you and me.
  
  
• Engineer-founded, mission-driven - built by people with a fire in their belly for data rights and privacy.
  
  
• Scaling at speed, with every line of code pushing toward a more ethical, open, and secure digital future.

Now, about you… the Head of Customer Success!

This isn’t a ‘keep the lights on’ kinda gig. This is your chance to take the reins, transform, and reimagine Customer Success at Biza.io. With the full backing of the exec team and reporting straight to the COO, you’ll have the freedom to set the vision, dream big, build bigger, and deliver world-class results - turning every single touchpoint of the customer experience into a genuine “wow” moment along the way.

You won’t just lead the CS team here - you’ll own the entire customer journey. From the moment the contract ink dries, through onboarding, professional services projects, technical solutions, support, and beyond… this isn’t about maintaining the status quo. It’s about building, leading, and elevating.

Here’s the vibe:

Lead & Coach: Step up to lead a tight-knit team (three direct reports to start, with plenty of room to grow). Run EOS Level 10 meetings like a pro, keep metrics, rocks, and actions laser-focused - and always, always keep customers at the heart of it all.

Build & Scale: Design frictionless processes that cut through the chaos, empower your team, and deliver seamless experiences customers can’t stop raving about.

Bridge the Gap: Partner with Product, Engineering, and Growth to turn feedback into features, pain points into solutions, and projects into success stories worth sharing.

Measure What Matters: Define KPIs around retention, SLAs, NPS, and project health - then dive deep into the data to spotlight what truly moves the needle.

And while you won’t be writing code (obviously!), you’re comfy speaking the language - APIs, integrations, troubleshooting.. You know how to talk shop with customers and the product + engineering teams alike. 

Your mission? Take a growing CS function and supercharge it into a SaaS success engine that sets the bar for the entire industry.

You Are…

• A seasoned CS superstar - 5-10+ years owning the customer success game, with a track record of leading teams to real wins. SaaS or startup stripes? Massive bonus.
• Master of complex, regulated spaces - Payments, fintech, pro services… you know the drill. You thrive where the stakes are high, the rules are strict, and compliance never slows you down.
• Tech-curious at heart - APIs, integrations, technical solutions… you’re not the one coding, but you speak the language and get it.
• Customer-obsessed + operationally sharp - You live for standout customer experiences and seamless execution behind the scenes.
• Project management pro - Deadlines, KPIs, processes… you keep everything running like a well-oiled machine.
• Cross-functional collaborator - Product, Growth, Engineering.. you work hand-in-hand to build scalable, customer-first solutions that actually stick.
• Bringer of builder energy - Thriving in high-growth chaos, creating structure and scale from scratch is your superpower.
• Bonus points if you speak EOS or Winning by Design (or willing to learn fast!).
• Extra kudos if you’ve danced with banking, energy, or telco in a SaaS start-up, or CS environment.

Why join Biza.io?

• Remote-first. Work from anywhere, with regular offsites to keep the team close + connected.
• Startup vibe. Big vision, small ego, high impact
• Series A funded. Backed by OIF Ventures + Jelix.
• Values-led. Collaboration. Curiosity. Diligence. Success.
• Highly competitive salary.. You’ll be valued for your effort here.
• Room to grow. This is a key leadership hire with scope to shape the future

This is the CS leadership gig everyone will be talking about. So, if we're speaking your language? don’t just sit there - hit APPLY!
  
Want to chat before going all-in? Absolutely. We’re here for that too!
  
Here’s the thing: we’re already managing a lot of interest for this one. So when you send us your CV, don’t hold back. Don't just give us the basics. Tell us your story. Show us why you’re the person to take Biza.io’s CS team to the next level - and why this role has your name written all over it.
  
Here’s how you’ll Fynd us:
Shannon@fyndco.com.au

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