Role Summary
The OTC (Order-to-Cash) Team Lead is responsible for managing, supervising and overseeing the end- to-end Order-to-Cash (OTC) cycle within the Global Business Services (GBS) framework. This includes oversight of order management, billing, credit control, collections, cash application, reconciliations, and dispute resolution. The role ensures compliance with internal policies, SOX/internal controls, and statutory requirements while maintaining strong customer relationships and supporting business cash flow.
The role provides leadership to the OTC Team Lead, ensuring timely and accurate processing, resolving escalations, driving continuous improvements and strengthening business partner with Sales, Finance, Legal, Procurement and Customer Service. The OTC Team Lead will drive performance KPIs, ensure audit readiness, support transformation projects and contribute to the overall cash flow and working capital objectives of the business.
Role Responsibilities
Order Management & Billing Oversight
▪ Ensure accurate and timely sales order processing, invoicing and billing across regions.
▪ Oversee resolution of complex billing queries, pricing issues, and tax discrepancies.
▪ Validate compliance with commercial terms, tax rules, and internal controls.
▪ Supervise depot billing accuracy and ensure alignment with insurancerelated billing requirements.
Collections & Credit Control
▪ Lead the team in customer follow-ups, balance confirmations and legal notice coordination.
▪ Monitor ageing, overdue balances, and drive collection effectiveness.
▪ Engage regularly with Sales and Customers to resolve escalations and unblock payments.
▪ Ensure correct application of credit policies and support credit risk reviews.
Reconciliations & Reporting
▪ Ensure timely reconciliation of customer accounts, dispute items, and outstanding receivables.
▪ Provide accurate month-end AR reports, collection dashboards, and KPIs to leadership.
▪ Prepare and deliver month-end AR reports, unapplied cash reports, and collection performance reports.
▪ Support AR subledger closing activities and working capital forecasting.
Controls, Compliance & Audit
▪ Maintain strong internal controls across OTC processes with adherence to SOX, UPL policies, and statutory requirements.
▪ Ensure audit readiness by preparing documentation and responding to internal/external audit requests.
▪ Review and validate AR postings, reversals, collections, and dispute documentation.
Continuous Improvement & Collaboration
▪ Identify inefficiencies and support automation, ERP enhancements, and process standardization initiatives.
▪ Drive the development and maintenance of SOPs, DTPs, and knowledge documentation.
▪ Support GBS transformation, digitalization projects, and cross-functional initiatives.