_{24th February, 2025}

A leading organisation, known for its commitment to digital transformation and innovation, is seeking a Senior Salesforce Service Cloud Technical Lead. This is a high-impact, senior leadership role with full technical ownership of their Salesforce Service Cloud platform, including integrations, enhancements, and overall system optimisation.


If you have a strong technical background and the ability to lead enterprise-wide solutions, this is an opportunity to shape the future of customer engagement and service delivery in a fast-paced, enterprise environment.

Key Responsibilities:

• Lead and oversee all development activities – provide strategic technical direction for Salesforce Service Cloud initiatives, ensuring best practices and efficiency.
• Direct development teams & vendors – oversee and collaborate with internal teams and external partners, driving successful project execution.
• Full ownership of project execution – ensure seamless integration, customisation, and enhancement of Salesforce Service Cloud solutions.
• Technical leadership and mentorship – guide internal teams and third-party providers to achieve high-quality solution delivery.
• Risk & issue management – proactively identify and mitigate risks, ensuring projects stay on track, on budget, and aligned with business priorities.
• Strong delivery focus – maintain a culture of excellence, accountability, and continuous improvement.

About You:

• Proven experience in a senior leadership role, driving large-scale Salesforce Service Cloud transformations.
• Expertise in Salesforce integration, data mapping, API integrations, and automation.
• Experience setting up CI/CD pipelines in a Salesforce environment.
• Strong understanding of enterprise architecture, system security, and governance best practices.
• Experience managing multi-disciplinary teams, external vendors, and complex project roadmaps.
• Relevant Salesforce Certifications (Service Cloud, Developer, Administrator) highly regarded.
• Ability to thrive in a hybrid working environment, balancing on-site leadership with remote team management.

This is an exceptional opportunity for a seasoned technical leader to step into a high-impact role, drive innovation, and work with top-tier teams.

If you would like to apply for this role please apply below or send your resume to: eva.l@circuitrec.com.au

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