Who They Are
 
They are a forward-thinking not-for-profit (NFP) organisation dedicated to providing advanced digital solutions. Focused on supporting academic and scientific research, they help institutions securely access essential resources and infrastructure. Through collaborations with various organisations, their efforts contribute to addressing significant global challenges.
 
About the Role
 
As a Technical Support Analyst, you’ll provide essential technical support to a range of Government institutions, ensuring seamless access to critical resources. You'll diagnose and resolve technical issues, support diverse user needs, and contribute to documentation and training.
 
Key Responsibilities
 
- Provide high-level technical support via phone, chat, and email.
- Troubleshoot identity management issues, gathering detailed information for effective resolution.
- Maintain accurate records of customer interactions and solutions.
- Collaborate with other IT teams to resolve complex technical challenges.
- Monitor system performance and address potential issues proactively.
- Develop user guides and technical documentation.
 
Your Skills and Experience
 
We're looking for someone with:
 
- Technical Expertise: Experience with L1, L2, or L3 support and familiarity with Unix-based systems.
- Problem-Solving: Strong analytical skills to diagnose and resolve complex issues.
- Customer Focus: Excellent communication skills and a passion for delivering exceptional user support.
- Documentation: Ability to create clear, comprehensive technical documentation.
- Team Collaboration: Proven ability to work effectively both independently and as part of a dynamic team.
 
Why You’ll Love This Role
 
- Meaningful Work: Contribute to initiatives that enable groundbreaking research and technological advancements across Australia and beyond.
- Flexible Environment: Enjoy a hybrid work model, beautiful Brisbane offices, and flexible working hours tailored to support your lifestyle.
- Professional Growth: Be part of a motivated, highly skilled technical team and develop your expertise in identity management technologies.
- Inclusive Culture: Join a supportive team that values collaboration, innovation, and celebrating success.
 
How to Apply
 
If you’re looking for an exciting new role where you can work with leading-edge technology and global partners, this could be the perfect next step for you! Go ahead and click APPLY, or if you’d like to chat before you hit the apply button, you can do that too! 
 
Here’s how you’ll Fynd us: 
adam@fyndco.com.au
0422 366 018