_{05th June, 2025}

We’re proud to be partnering with Biza.io as they scale up across multiple key hires - building out a world-class team to support their next chapter of growth.
 
Biza is a SaaS company that’s been rewriting the rulebook on data-sharing infrastructure in Australia.

Founded in 2017 with a bold mission to help organisations navigate the complex, ever-evolving world of Consumer Data Right (CDR) compliance, Biza has grown from a bootstrapped startup to the most trusted name in CDR - powering secure, scalable data-sharing solutions for over 18 million Australians, and employing more CDR experts than any other company in the country.
 
Following a $7.5M Series A raise in 2022, they’ve expanded into Data Recipient solutions, launched community projects like DataRight Plus, and built tech that’s reshaping how consumers control their data.
 
Now? They’re on the hunt for a Senior Customer Success & Support AI Specialist - someone who can solve today’s customer challenges while building the support stack of tomorrow.

This is a role which will involve:

• Hands-on support, solving real problems for real users
• Strategic enablement, using AI and automation to scale smarter, faster, and better

If you're an equal parts system thinker, support lead, and automation nerd - this one’s got your name on it.
 
The Gig
 
You’ll be:

• The go-to person for managing and resolving customer support tickets
• The internal architect of smarter, AI-enabled support workflows
• The bridge between humans and machines - making sure AI tools improve CX, not just reduce load
• The voice of the customer - spotting patterns, surfacing insights, and feeding back to product + engineering

This isn’t about “closing tickets.” It’s about building confidence at scale.
 
What You’ll Be Owning
 
Customer Support & Success (60%)

• Own and operate the support desk (via Jira Service Management or similar)
• Handle technical issues with care, clarity, and confidence
• Support customer onboarding and long-term engagement
• Be the escalation point - solving problems and building trust
• Proactively work with engineering, product, and compliance on fixes and feedback

AI Enablement & Automation (40%)

• Build and optimise support flows using bots, AI agents, and LLM tooling
• Spot patterns and create scalable solutions to reduce repetitive queries
• Collaborate with Technical Writers to AI-optimise the knowledge base
• Monitor AI tools in the wild - improving accuracy, tone, and coverage
• Continuously test and iterate on workflows to improve customer experience

What We’re Looking For in YOU

• 5+ years in Customer Success, Support, or Solutions roles (preferably SaaS)
• You’ve run or owned a support desk before - tickets, tools, customers, the works
• You’ve got hands-on experience implementing AI tools, bots, or agent workflows
• You’re comfortable in technical environments (APIs, cloud infra, software troubleshooting)
• Experience with tools like Jira Service Management, AWS, or similar? Huge plus
• You’re a systems thinker, not just a problem-solver - you want to scale smart
• Your communication game (written + verbal) is sharp, empathetic, and clear
• You’re equal parts builder, detective, and customer advocate

Why You’ll Love Biza

• Impact now, innovation next. You’ll fix real issues and help build the AI support stack of the future 
• Ground floor energy. Help define how support looks at scale
• Work with brilliant humans. Product, Engineering, Technical Writing - all sharp, collaborative, and curious
• Remote-first, culture-driven. Work from anywhere, with regular offsites to stay connected
• Competitive salary + equity. Join a scale-up with real traction and upside
• Grow your own way. This role has scope - whether it’s toward CS leadership, strategy, or pre-sales

Sound like your kind of challenge? Hit APPLY or reach out directly for a chat.
 
Here’s how you’ll Fynd us:
 
adam@fyndco.com.au
0422 366 018
 
dan@fyndco.com.au
0407 903 686

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