_{12th August, 2026}

About the Opportunity Advance Thinking is seeking an experienced Senior ServiceNow Developer to join a newly formed enterprise ServiceNow team with one of our key clients.

This is a hands-on senior role for someone who knows the ServiceNow platform deeply and wants the opportunity to influence how it is built, governed and improved — not simply maintain an existing environment.
You'll initially join through Advance Thinking on a 4–5 month contract, with a structured pathway to transition into a permanent position directly with our client.

Working across a broad ServiceNow roadmap, you'll deliver solutions spanning ITSM, ITOM, HRSD, IRM, CSDM and enterprise integrations, while helping establish strong platform standards and ways of working.
The Role You'll combine hands-on ServiceNow development with technical problem-solving, platform governance and stakeholder engagement across a complex enterprise environment.

Key responsibilities include:

• Design, configure and develop ServiceNow solutions across ITSM, ITOM, HRSD and IRM.
• Build integrations and automation using Integration Hub, APIs and platform scripting.
• Implement and govern CSDM and CMDB standards across the platform.
• Configure and enhance Service Catalogues, workflows and enterprise processes.
• Support ITOM capabilities including Discovery and infrastructure workflows.
• Provide technical input from solution scoping and design through to deployment.
• Identify opportunities to simplify processes, automate manual activities and improve user experience.
• Maintain strong platform security, development and governance standards.
• Work closely with business stakeholders, technical teams and vendors to deliver fit-for-purpose solutions.
• Provide technical documentation, knowledge sharing and upskilling to internal team members.

What We're Looking For You'll be an experienced ServiceNow Developer / Engineer who can operate autonomously and is comfortable taking ownership within a large enterprise environment.
Ideally, you'll bring:

• Strong hands-on ServiceNow development and configuration experience.
• Demonstrated experience across ITSM and ITOM, with exposure to HRSD and/or IRM highly regarded.
• Strong knowledge of CSDM, CMDB and ServiceNow data architecture.
• Experience building enterprise integrations using Integration Hub and APIs.
• Strong ServiceNow scripting and workflow automation capability.
• Experience delivering within complex enterprise environments.
• A solid understanding of ITIL and Agile/Lean delivery practices.
• Strong communication skills with the ability to work across technical and business stakeholders.

ServiceNow CSA and/or relevant CIS certifications are highly regarded, as is previous experience within utilities, critical infrastructure or other regulated enterprise environments.
What's on Offer

• Contract-to-Permanent: Initial 4–5 month contract through Advance Thinking with a structured pathway to join the client permanently.
• Melbourne Hybrid: Flexible hybrid working arrangement.
• Strong Remuneration: Competitive contract rate followed by a competitive permanent package.
• Enterprise ServiceNow Environment: Work across a broad roadmap spanning ITSM, ITOM, HRSD, IRM, CSDM and Integration Hub.
• Real Influence: Help shape platform development, governance, automation and ways of working within a newly formed team.

If you're a strong ServiceNow Developer looking for more than BAU support and want the opportunity to influence the maturity of a major enterprise platform, we'd love to hear from you.

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