_{21st May, 2026}

Job Description
We are seeking an experienced and professional Medical Receptionist to join a busy specialist private practice in East Toowoomba on a part-time basis. This is an excellent opportunity to become part of a supportive, close-knit team in a well-established and highly regarded practice.

About the role
This is a key front-of-house position within a fast-paced specialist clinic, where you will be the first and last point of contact for patients.
You will predominantly perform shifts on Monday and Tuesday between 8.30am - 6.00pm but availability for additional hours for holiday relief Monday to Thursday. Start and finish times may vary depending on business needs.
Flexibility is highly regarded, with additional Friday work required to support visiting specialists or to cover staff leave.
Your responsibilities will include delivering a consistently high standard of service, ensuring patients feel welcomed and genuinely supported in a warm understanding manner.

About You
You are well-presented, reliable, naturally empathetic and bring a positive, can-do attitude to everything you do. You enjoy working as part of a small team, contributing to a workplace that is not only efficient and professional, but also welcoming and enjoyable.

You will demonstrate:

• A reliable, professional and compassionate approach when liaising with patients, practitioners and stakeholders, always maintaining strict confidentiality
• Proven experience with practice management systems, Medicare, health fund and private billing, along with the ability to quickly learn new systems and continuously build your knowledge. Familiarity with Genie Solutions, Xestro and Medical Objects is preferred.
• A solid understanding of health fund billing and medical terminology
• Outstanding communication skills (written, verbal and phone manner) paired with a genuine commitment to exceptional customer service in a private medical setting
• Strong organisational and time management skills, with the ability to prioritise, problem-solve and manage competing demands in a fast-paced environment
• The ability to follow established processes while confidently using initiative and working independently when required
• Excellent computer skills, including accurate typing and advanced proficiency in Microsoft Word

If you are looking for a rewarding role where your professionalism and care make a genuine difference, we would love to hear from you.

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