_{07th May, 2026}

About BankVic:
  
BankVic is the member-owned bank for those who serve our communities — police, emergency, and health workers. We exist to help our members and communities go further in life, by living our values: Together, Honest, and Brave.
  
As a smaller bank, we offer something bigger — personal service, meaningful relationships, and real impact. We focus on individuals, tailoring support to help each person achieve their goals.
  
Our size also means broader opportunities for our people. You’ll gain exposure across the organisation and be part of work that matters.
  
If you're looking for more than just a job, if you want purpose, connection, and the chance to make a difference, BankVic is your smaller bank of bigger opportunity.
  
The opportunity:

As a Broker Support Specialist, you will play a key role in supporting our broker channel, by overseeing the progress of broker submitted home loan applications from submission through to settlement.
  
You will proactively monitor application pipelines to ensure timely follow‑up and working closely with BankVic’s Brokers to keep applications on track. You’ll coordinate with internal teams to resolve delays, manage outstanding requirements and support a smooth and efficient experience for both brokers and members.
  
Working alongside BankVic’s Business Development Managers, Brokers and internal teams, you will help maintain application momentum, resolve challenges efficiently and act as a trusted point of contact for broker support.
  
Responsibilities:

• Support Broker partners through the BankVic Broker accreditation process, ensuring requirements are completed accurately and on time.
• Assist with onboarding Broker introduced members and help build strong engagement at key stages of their journey.
• Provide clear, consistent and proactive communication to Brokers and internal stakeholders on application status, requirements and next steps.
• Manage Home Guarantee Scheme place reservations for Broker submitted applications.
• Provide support to Member Care and Retention functions during periods of absence while managing the wider team inbox, ensuring timely, professional responses and consistent service standards.

  
Who we are looking for:

• 2+ years’ banking/financial services experience with strong residential lending expertise.
• Understanding of the broker channel/network is preferred.
• RG146 Tier 2 certified (or willing to obtain) with solid regulatory knowledge.
• Strong sales mindset with a genuine customer/member‑first focus.
• Confident communicator with excellent relationship‑building skills.
• Thrives in fast‑paced environments, resilient with difficult customers and complex scenarios.
• Results‑driven, detail‑focused and accountable.
• A fast learner with strong problem‑solving skills.
• Collaborative team player with high integrity.
• Proficiency in Microsoft office tools and loan origination systems.

  
What we can offer:

• Discounts and savings off a range of our products and services.
• Access to additional five days of leave.
• Ambulance Victoria Membership.
• Employee assistance program.
• 2 days paid volunteer leave.
• Generous parental leave provisions.
• Ongoing professional development with access to study leave.
• Reward and recognition program.

  
At BankVic, we believe that diversity and inclusion make us stronger.

We value the unique perspectives and experiences each person brings to our team. If you require any support or adjustments during the recruitment process, please let us know, we're here to help make your application experience as smooth as possible.
  
Even if you don’t meet every requirement listed, we encourage you to apply. Your potential and passion matter just as much as your qualifications. and you might be exactly who we’re looking for.
  
If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic, click apply.
  
Applications close Friday, 5 June 2026 (although we encourage you to apply today, as we review applications as they come in and reserve the right to close applications early).
  
Note: as part of our recruitment process, we require successful candidates to
undertake background checks.

BankVic are managing this opportunity in-house, so we kindly ask that recruitment agencies do not share unsolicited applications or contact the hiring manager.

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