_{22nd June, 2026}

About BankVic: 
  
BankVic is the member-owned bank for those who serve our communities — police, emergency, and health workers. We exist to help our members and communities go further in life, by living our values: Together, Honest, and Brave.
  
As a smaller bank, we offer something bigger — personal service, meaningful relationships, and real impact. We focus on individuals, tailoring support to help each person achieve their goals.
  
Our size also means broader opportunities for our people. You’ll gain exposure across the organisation and be part of work that matters.
  
If you're looking for more than just a job, if you want purpose, connection, and the chance to make a difference, BankVic is your smaller bank of bigger opportunity.
  
The opportunity:

The Member Acquisition Specialist is responsible for onboarding members and ensuring the early activation of products and services, as well as handling general banking enquiries, and discussing members' general insurance needs.

You will support new members during onboarding and activation by implementing the New Member Nurture Program framework. You will nurture each member interaction as an opportunity to educate members on solutions to meet their needs.

Responsibilities:

• Assist new and existing members as well as other stakeholders via email, inbound and outbound calls.
• Process new membership applications, identity verifications and screenings as well as ongoing updates to existing memberships, and account closures.
• Assist with remediation work and document identification, collection and verification including mapping beneficiary and non-individual structures.
• Engage in general insurance conversations with members, provide general insurance quotes, and successfully convert quotes into new policies.
• Proactively identifying member needs and cross sell where appropriate.
• Work closely with Member Acquisition Manager to implement process improvement and strategies for onboarding processing and insurance member retention.

   
To be successful in this role, you will have:
  

• Proven experience in effectively communicating (both verbal and written), negotiating, and building rapport with customers.
• Demonstrated experience in customer service and sales within the banking and financial services industry, insurance preferred, with a proven track record in achieving sales targets and delivering high quality service.
• Experience with inbound and outbound call processes and techniques.
• Knowledge of financial products, banking systems, digital platforms, MS Office suite and other relevant software applications.
• Solid understanding of the regulatory framework governing financial services, with a commitment to compliance and ethical selling practices.
• Understanding of Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and familiarity with Politically Exposed Persons (PEPs) and sanctions compliance.
• RG146 Tier 2 certification, or readiness to undertake necessary training.

  
What we can offer: 

• Discounts and savings off a range of our products and services.
• Access to additional five days of leave.
• Ambulance Victoria Membership.
• Employee assistance program.
• 2 days paid volunteer leave.
• Generous parental leave provisions.
• Ongoing professional development with access to study leave.
• Reward and recognition program.

  
At BankVic, we believe that diversity and inclusion make us stronger.

We value the unique perspectives and experiences each person brings to our team. If you require any support or adjustments during the recruitment process, please let us know, we're here to help make your application experience as smooth as possible.
  
Even if you don’t meet every requirement listed, we encourage you to apply. Your potential and passion matter just as much as your qualifications, and you might be exactly who we’re looking for.
  
If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic.
click apply.
  
Applications close Friday 17 July 2026 (although we encourage you to apply today, as we review applications as they come in and reserve the right to close applications early).
  
Note: as part of our recruitment process, we require successful candidates to undertake background checks.
  
BankVic are managing this opportunity in-house, so we kindly ask that recruitment agencies do not share unsolicited applications or contact the hiring manager.

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