05th May, 2026
The opportunity:
The Visitor Experience Supervisor plays a pivotal role in ensuring our guests have an unforgettable winter experience at Lake Mountain.
This exciting opportunity involves overseeing visitor services, events, and experiences that enhance the quality and enjoyment of our resort's winter season. Join us in creating magical moments and exceptional service for all our visitors!
If you a people person, well-organised, enjoy managing a team and thrive on ensuring our guest have the best experience possible, we want to hear from you!
Key responsibilities include:
- Lead and manage the seasonal Visitor Experience team, including recruitment, onboarding, training, and performance coaching to ensure high-quality service delivery and alignment with ARV values.
- Coordinate daily operations across resort entry, visitor information (in-person, phone, digital), tobogganing, snowplay, retail, rental and school/group bookings.
- Act as the primary escalation point for visitor complaints, team issues, and operational challenges, resolving matters in line with ARV policies and service standards.
- Support the Visitor Experience Senior Manager in delivering seasonal campaigns, events, and product development initiatives, including planning, coordination, and on-site execution.
Skills, experience and qualifications: - Qualification in Business, Tourism, Events or Marketing, or equivalent knowledge and experience.
- Minimum 3 years in an administration or visitor experience role, including management of digital business systems.
- Demonstrated team leadership and management experience.
- Current Working with Children Check and driver’s licence.
- Prior experience working in an Alpine resort (desirable).
Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au
Where: Lake Mountain
Salary Range: $56.49 p/h including casual loading
How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key responsibilities and experience required.
Applications close: 24th May
* Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.
*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation*
The successful candidate will be required to: - Have full Australian working rights.
- Hold a current Australian driver’s licence
- Satisfactorily pass a police check and random drug & alcohol tests
- Hold or be willing to obtain a Victorian Employee Working With Children Check
- Available to work weekends and school holidays
- Available from 1st June to 30 September 2026 (or the declared snow season)
Who will you be working for? Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the websites:
www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
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