_{27th July, 2026}

About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.

At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About the Role
The Implementations Lead is a senior member of the Implementations and Onboarding Team, providing operational support to the Implementations and Onboarding Manager while taking ownership of the successful delivery of complex and strategic client implementations. The role ensures projects are delivered on time, within scope, and to a high standard, while maintaining a strong focus on client experience, operational excellence, and risk management.

Although the role does not have direct people management responsibilities, the Implementation Lead provides coaching, mentoring, and guidance to Implementation Specialists. They promote consistent implementation methodologies, encourage best practice, support capability development, and act as the primary escalation point for complex implementation issues.

About You

• Provide professional customer service, ensuring a positive experience for all customers.
• Communicate clearly and effectively in both written and verbal forms.
• Work independently and make sound decisions without requiring close supervision.
• Ability to stay calm under pressure and use practical thinking to resolve issues efficiently.
• Maintain strong attention to detail, ensuring work is accurate and completed correctly.
• Communicate respectfully and professionally with people from a wide range of backgrounds.
• 2 to 3 years in complex implementations, desirably travel industry
• At least an intermediate level of knowledge specifically on Sabre, Tramada & online booking tools gained through relevant role experience, or the ability to quickly acquire such knowledge
• An understanding of the interdependence of CTM’s products/systems and how they interrelate. 

Why CTM? 
As a global organisation CTM offers a range of employee benefits including:

• Travel discounts
• Perkbox - Retail, Lifestyle, Entertainment, Health & Wellness discounts
• Training and Development opportunities 
• Annual Volunteer Day 
• x2 Wellness/Chillout Days 
• Blended work arrangements with hybrid WFH flexibility
• 2 Weeks extra leave - Purchase Leave
• Paid Parental Leave
• Sonder - EAP Platform

CTM offer a strong, established and sustainable work environment which will support your career development and wellbeing.

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award winning company that values its people, community, and technological innovation.

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