_{20th January, 2025}

RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families.  After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.
  
With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career. 
  
And most importantly, you’ll be making a real difference in veterans’ and their families’ lives. 
  
Why work at RSL Queensland. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland.  Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.
  
What else makes us great:  

• Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
• Bring your whole authentic self to work each dayand be part of a supportive environment
• Work in an environment that values all voices – have an influence, be the difference!

Now, a bit about the role:
  
This role will report to the IT Service Delivery Team Lead and will provide support, troubleshooting and training to users of RSL Queensland’s information, communication and technology networks and systems. 
  
Key responsibilities of the position include:

• Contribute to and follow IT support procedures, inclusive of responding to user support inquiries, incident & request classification and maintaining up-to-date record management.
• Resolve and update service desk tickets within agreed service levels & escalate tickets to the appropriate technical resource/team as required.
• Utilize observations and network support software to identify & troubleshoot incidents & problems.
• Ensure IT hardware operates at expected standards and is accurate to our standard operating environment.
• Provide IT training to users of IT products and services.
• Ensure that RSL Queensland’s IT Change policy is strictly adhered to.
• Ensure that all IT Infrastructure, Systems and Security Policies and Procedures are strictly adhered to.

This role is a permanent full-time position, based in our Fortitude Valley office.
  
To succeed in this role, you will have:

Mandatory

• Completion of secondary education or relevant vocational training, combined with at least 2 years of relevant work experience in IT or customer focused field
• High level written and verbal communication skills.
• Excellent customer facing/customer service skills.
• Able to work under pressure and meet deadlines.
• Excellent organisational skills and the ability to prioritise urgent tasks.
• An awareness of appropriate handling of sensitive and confidential information.
• Able to demonstrate self-motivation, initiative, and a proactive approach to daily tasks.

Preferred

• Tertiary degree qualified in IT systems.
• Experience working in industry sectors such as Defence, Emergency Services or Not-for-Profit.

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart. 
 
If this is an opportunity that excites you, please apply today. We’ll close applications when we find the right person, so take action today.

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