_{15th January, 2025}

RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families.  After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.
  
With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. 
  
Why work at RSL Queensland. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland.  Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.
  
What else makes us great:  

• Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
• Extensive training/development opportunities
• Bring your whole authentic self to work each dayand be part of a supportive environment
• You’re gifted 3 additional days of leave at Christmas!
• Financial support and study leave to undertake higher educational courses related to work
• Work in an environment that values all voices – have an influence, be the difference!
• Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services

Now, a bit about the role:  
The District Administration Assistant is responsible for the efficient, and client-focused provision of high-quality Customer Service. This role will report to the District Secretary and is a part of RSL Queensland’s League Services team.

This role is a full-time position and will be based at the Brisbane District Office in New Farm. 
  
Key Accountabilities:

• Ensure a high level of customer service to all external and internal clients by welcoming all visitors on-site, determining the nature of business, directing them appropriately, and notifying relevant staff member of visitor arrival.
• Take calls for the office in a professional and efficient manner, determine purpose of call and forward to the appropriate staff.  If appropriate, answer questions and queries about the organisation and provide callers with addresses, directions, and other information
• Respond to distressed callers that come through in a professional and empathetic manner, direct to appropriate services and staff efficiently. 
• Undertake general office administrative duties, e.g., incoming mail, postage, monitoring and ordering supplies, photocopying, scanning, filing. 
• Assist with the organisation of meetings, preparing invitations and agendas, printing documents, organising catering, accommodation, travel, co-ordinating follow up actions.   
• Assist in the preparation of monthly and quarterly reports, for example, Volunteer Welfare Hours, Charitable Object Fund and Cadet Fund applications and acquittals. 
• Update directories, collect data and prepare reimbursement claims, policy and procedure updates, documents, and general correspondence for consideration 
• Receipt of incoming deliveries.
• Ensure National and RSL Flags are presentable whilst flying. 
• Attend District Activities and events as required. 

What’s required to succeed:
The ideal candidate will have experience in delivering exceptional customer service along with strong written and verbal communication skills. Additional requirements include:

• Excellent working knowledge and use of Microsoft Word, Excel and Outlook
• Demonstrated solid interpersonal, oral, and written communication skills, with the ability to consult, communicate and problem solve effectively
• Practical thinking and ability to deal with situations in a calm and coordinated manner
• Ability to work independently as well as in a team environment
• Physical ability to bend and reach above the shoulders carrying 5 – 7 kg load
• A current Australian drivers’ licence

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart. 
 
If this is an opportunity that excites you, please apply today. We’ll close applications when we find the right person, so take action today.

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