_{03rd December, 2025}

Hotel: Scenic Suites & Heartland Hotel Queenstown 
Location: 27 Stanley Street, Queenstown 9300
Employment Type: Full-time fixed-term position 
Dates: Immediate start available - finishing 19 April 2026
Hours of Work: Guaranteed 40 hours per week, on a rotating roster, including weekends from Monday - Sunday.
Wage Rate: $25 - $27 per hour 
Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

This role suits someone who enjoys working with people, stays calm under pressure and thrives in a busy hotel environment. It’s ideal for someone with front office experience who’s confident handling guest enquiries, physically fit enough to assist with luggage and happy jumping between reception, guest services and light maintenance tasks. A good fit is someone flexible with shifts, reliable, and keen to deliver warm, professional service every day.

Key Tasks & Responsibilities:

• Greeting guests at Reception and assisting with guest's luggage
• Attending to guest needs on arrival and departure
• Taking a proactive approach to cleaning the reception and public areas
• Answering enquiries from guests about local attractions
• Maintain cleanliness and organisation in lobby areas.
• Assisting with administrative tasks such as receiving and sorting mail
• Assisting with light maintenance tasks such as changing light bulbs, or shifting hotel furniture etc. 
• Assisting with other Front Office duties as required by front office manager or hotel manager.

Preferred Skills & Experience:

• 2 years relevant experience in a Front Office environment.
• Physical fitness and the ability to lift heavy luggage.
• Positive attitude and willingness to go above and beyond for guests.
• Strong interpersonal and communication skills.
• Flexibility to work various shifts, including mornings, evenings, overnight shifts, weekends, and public holidays.
• Ability to remain calm and composed in high-pressure situations.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts guest experiences.
Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
  
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/

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