_{25th June, 2025}

About the Role:
Our client is looking for a proactive and detail-oriented Customer Service Administrator to join their dynamic survey and insurance team in East Grinstead (Hybrid). This role is key to ensuring smooth communication between clients, surveyors, and sales team, providing top-tier administrative and customer support.
 
Key Responsibilities:

• To assist the Senior Managers and other colleagues across the Property and Insurance Team.
• To oversee and monitor the process manuals for requestors, surveyors, and the admin team to ensure they are relevant and up to date and to reissue amendments etc as required.
• To ensure all service levels are met and maintained, and take appropriate action when suppliers fall short of expected standards.
• To liaise with surveyors, customers and the sales team to ensure the timely booking of surveys and issue of reports.
• To resolve or escalate, where appropriate, customer and surveyor issues, initiating communication with the sales team and keeping them informed.
• Undertake any other responsibilities that may become necessary for the proper performance of the role

Requirements:

• Strong communication skills (written and verbal) .
• Strong numeracy skills to deal with the analysis and presentation of statistical data.
• Knowledge of the Microsoft Office suite, particularly Excel spreadsheets.
• Good administrative and time management skills
• Strong attention to detail and a high level of accuracy.

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