_{09th July, 2025}

Our client is seeking an experienced and customer-focused Commercial Account Handler to join their growing team in West London. You will be responsible for servicing a portfolio of SME to mid-market commercial clients, working closely with Account Executives to manage renewals, mid-term adjustments, and new business quotations.
 
Employment benefits on Offer:
Our benefits are created with our colleagues’ lifestyles in mind. They help our colleagues enjoy happy, healthy, financially secure lives and reward excellence. We’re committed to our people and helping them succeed.  
As well as core benefits, we also offer a great package of additional benefits, including but not limited to:   

• 24/7 GP access 
• employee assistance programme 
• enhanced pension contributions   
• substantial holiday allowances   
• life assurance   
• contribution towards the costs of eye tests and prescription glasses for screen use   
• Perks at work membership – discounts for retailers, restaurants, gyms, cinemas and much more  

Key Responsibilities:

• Manage a portfolio of commercial clients across multiple sectors
• Handle renewals, mid-term adjustments, and new business quotes
• Liaise with underwriters and insurers to negotiate competitive terms
• Maintain accurate client records in line with FCA and company standards
• Provide technical support to Account Executives and assist in placing complex risks
• Ensure excellent customer service delivery and timely follow-ups
• Keep up to date with industry changes, products, and market developments

Key Requirements:

• Minimum 2 years' experience in a Commercial Account Handling role
• Good knowledge of a broad range of commercial insurance products (Property, Liability, Combined Packages, etc.)
• Cert CII qualification (or working towards) desirable
• Strong communication and negotiation skills
• Excellent attention to detail and organisational skills
• Experience with Acturis system (preferred but not essential)

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