We are seeking an INTAKE WORKER to work in a part time (56 to 64 hours/fortnight) capacity based at NHILL.
RENUMERATION:
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025-2027.
HS2 - Grade 2 Level 1, $34.00 hourly rate as per award
ABOUT THE ROLE:
The Intake Worker is a member of the Intake Team, which provides a single point of contact for new and potential clients and referring agencies seeking WWHS community health services.
The Intake Worker provides a person-centred approach to initial needs identification and ensures clients are referred to the most appropriate service(s) in a timely andeffective manner. This includes supporting the Dental Team through effective client management, responding to enquiries, coordinating appointments where required, and undertaking related administrative tasks.
The role also involves the accurate processing of dental vouchers and associated documentation, ensuring compliance with relevant guidelines and contributing to efficient service delivery within dental services.
The Intake Worker maintains accurate referral and client information data, including the collation and analysis of statistical data. The role includes promotion of WWHS community health services to local communities and the provision of outreach support, assisting hard‑to‑reach and vulnerable people to access community health services.
The Intake Worker supports the WWHS Community Health team to reach their service delivery targets through a consistent, analytical and focused intake process
KEY SELECTION CRITERIA
Essential:
Effective communication and organisational skills.
Sound understanding of community health services and their role in well-being and improved health outcomes in rural communities.
Qualification in a health related and/or administration discipline.
Computer and data entry literacy and accuracy.
Ability to learn, understand and apply complex community health funding business rules.
Ability to work independently and demonstrate initiative.
PRE-REQUSITES:
NDIS Worker Screening Clearance.
Working with Children Check.
Fully vaccinated (including influenza) as per current Department of Health Directives.
Australian Driver’s Licence.
KEY RESPONSBILITIES:
Receive and process community health referrals from individuals and referring agencies.
Conduct initial needs assessment conversations with referred clients via phone or in person.
Ascertain need for services with consideration given to priority, risks, eligibility and funding arrangements.
Enter client data accurately into the relevant client information management system (eg. Uniti, Bossnet, IPM, My Aged Care, Home Care manager) and ensure allocation against the correct funding stream(s).
Understand and regularly update knowledge regarding community health funding business rules.
Complete home visit safety assessments.
Implement effective and innovative processes for managing waitlists, including Telehealth.
HOW TO APPLY: If you wish to apply and be considered for this role, please submit the following information in one document:
Your resume, including a comprehensive employment history, the qualifications you hold and the contact details of three manager/supervisor referees.
A cover letter outlining your suitability for the role.
Response to the Key Selection Criteria found above, using recent examples of your experiences.