_{15th November, 2024}

Software Project Manager/Liaison – Denver, CO 

Overview
Our client, who is an international leader in airport baggage handling systems, is expanding in the North American market.    As the driving force behind our client’s airport business expansion, you'll be the bridge between our client and the aviation industry's top players. Picture yourself forging powerful partnerships with airports, airlines, contractors, and consultants. Our client has already secured multiple high profile and large projects and you will be instrumental in solving technical challenges on this growing team.
  
The Software Project Liaison builds the bridge between the local customers and the central software project execution development center. You will be in close contact with the local customers and can discuss and clarify software related requirements with the customer and authorities and convey these requirements to the software project execution team for further discussion and clarification. The Software Project Liaison can also help manage collaboration with local partners on the project as well as collaboration with the regional team and the team on-site. This applies specifically to the planning and specification phase of the projects but also during commissioning, handover and go-live as well as in the hyper care phase.  When in operation, the Software Project Liaison can also support Customer Support in dialogues with the customer when it comes modernization programs etc.
The Liaison can also solve specific documentation tasks that require local knowledge or close contact to local authorities.
  
Given the technical nature of the solutions and customer discussions, the role requires a general good understanding of mechanical and electrical engineering disciplines as well as a solid understanding of software development and external interfacing.
  
Key Responsibilities:

• Customer collaboration:
• Clarify customer requirements and understand the underlying pains/needs.
• Promote existing solutions to requirements.
• Participate in customer meetings and workshops.
• Actively seek plus-sales opportunities.
• Requirements management:
• Articulate customer needs, pains and demands to the software project execution team.
• Clarify technical requirements in collaboration with the software project execution team.
• Handle local documentation requirements.
• Technical solution:
• In collaboration with the software project execution team, work out high-level design specifications and functional specifications.
• In collaborate with the project execution team, work out interface specifications.
• Manage (local) external interfaces.
• Stakeholder management:
• Establish and maintain good relations and close contacts with local customers, suppliers and partners.
• Align customer expectations with the project solution architect and execution team.
• Bridge the gap between the local customer and the Software Project Manager.
• Coordinate and align with regional and on-site teams.
• Align customer expectations and plus-sales opportunities with Sales.
• Provide timely and transparent monthly reporting as needed by the software project management.

• Background in electrical, computer or mechanical engineering, preferably at bachelor's degree level.
• Familiar with PC based software development, preferably hands-on experience
• Familiar with IT infrastructure network and components best practice
• Familiar with cyber security best practice
• Familiar with stage/gate development processes, preferably also CMMI
• Familiar with Quality Assurance best practice, preferable also within Test Management
• Some knowledge on project management, certification (e.g., PMP, PRINCE2) is a plus.
• Experience with the airport domain, automation and/or baggage handling systems is a big plus.
• Communicates in a clear and precise way.
• Possesses business acumen to better understand customer pains and needs.
• Listens actively to improve own understanding of matters.
• Sees things from different perspectives (walk in the customer's shoes)
• Foster collaboration among the involved stakeholders
• Adapts and keeps an open mind to change.
• Analytic minded
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