_{24th March, 2026}

The Senior Service Technician reports directly to the Service Manager and is responsible for performing a wide range of HVACR installation, service, maintenance, and repair tasks for both residential and commercial customers.
 
This role requires strong technical skills, professionalism, and the ability to deliver high-quality service that reflects our company's long-standing values of honesty, reliability, and customer care.

Qualifications:

• 5-10 years of HVACR experience in service and/or installation.
• Strong verbal, reading, and communication skills; able to follow manufacturer instructions and interact professionally with customers, suppliers, and coworkers.
• Basic computer skills and the ability to work in a rotating on-call schedule.
• Physically capable of performing all duties in varying conditions, including extreme Buffalo weather.
• Commitment to ongoing learning through self-study, company training, and manufacturer workshops.
• Valid New York State driver's license (must be able to operate company vehicles within 30 days) and insurability under TRS's policy.
• Ability to work efficiently under time pressure, changing schedules, weather challenges, customer needs, and workload fluctuations.

Responsibilities:

• Customer-focused responsibilities in this position require someone who is decisive, tactful, dependable, and able to take initiative.
• Strong communication skills are essential when working with a wide range of residential and commercial customers.
• The Service Technician must be able to accurately diagnose issues and complete work efficiently, ensuring positive outcomes for both the customer and the company.
• This role interacts with customers across all demographics as well as team members throughout the company, including fellow technicians, the Service Manager, Dispatcher, and Parts Runners. 

Representative Duties Include:

• Servicing and installing a wide range of HVACR equipment, including air conditioners, furnaces, boilers, natural gas generators, fireplaces, tankless water heaters, and heat pumps.
• Performing Indoor Air Quality (IAQ) services and installing related components and add-on systems.
• Working on rooftop units (experience preferred but not required).
• Identifying and generating lead referrals for the sales team.
• Completing other related tasks as assigned by the Service Manager. 

Benefits:

• Paid Training
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation
• Year-Round Work
• Health Insurance
• Company Paid Dental and Vision Insurance
• 401(K)
• Company Paid Life Insurance, Long Term Disability, and Supplemental Disability

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