_{25th April, 2025}

Role: Senior Systems Administrator.
Location: Hybrid / Silver Springs, MD.

Job Description:
We are seeking a Senior Systems Administrator to be the driving force behind the seamless operations of our Office of Marine and Aviation. You'll be the go-to expert, providing unwavering support to our onsite and remote teams and ensuring they have the resources they need to thrive during operational incidents and project implementation.

Your technical prowess and innovative mindset will be instrumental in shaping the development, implementation, and execution of our strategies, organizational initiatives, and Tier 2 and Tier 3 support.

Essential Duties and Responsibilities:

• This role requires experience in VMWare virtual hosting environments, MS Windows Server 2016-2022 administration, Windows PowerShell scripting, Active Directory, and VDI.
• Applicant should be able to design and develop complex solutions without assistance from peers.
• Must be able to work in a collaborative team environment and support the Tier 3 team when needed.
• Adaptability and thinking outside the box to meet complex customer requirements are key.
• Requires a bachelor's degree and 5+ years of relevant experience; 8 years of experience may be considered in lieu of a degree.
• Experience supervising or mentoring others.
• Demonstrated hands-on experience in designing and managing a VMware virtual infrastructure, Microsoft products (Exchange, Powerscripting, AD, Window Server), and environments.
• Experience with Scripting/Automation.
• Experience interacting with customers to handle service inquiries and problems.
• Experience troubleshooting issues in a mixed configured growing environment
• Experience with server patch management methodologies for testing and deployment.
• Exceptional time management skills.
• Experience with support ticket management systems.
• O&M of virtual environments, patching, updating anti-virus, and resolving security vulnerabilities.
• This could include but is not limited to systems consolidation and integration,
• architecture designs and updates, site renovations, and relocations.
• Implement, upgrade/migrate, and maintain VMware hypervisor infrastructure to include technical hands-on support for the VMware platform.
• Handle standard VMware engineer duties and recommend innovative and automated approaches wherever possible for infrastructure tasks.
• Lead the triage and resolution of escalated, complex incidents, problems, or capacity concerns.
• Responsible for maintaining daily operations, monitoring, problem
• identification/resolution of VMware server/systems, applications, and analyzing
• activity and performance, ensuring the system/application is providing optimum performance and availability.
• Work across IT functional boundaries (other system administrators, SAN administrators, Network administrators, Database administrators, Security administrators, etc.) with configuration, installation, maintenance, troubleshooting, upgrade and system management for optimum performance and reliability.
• Research, document, and recommend new system-related technologies as well as migration and upgrade paths that could enhance, improve, automate, and provide more efficiency and or up-to-date technologies to the operational environment.
• Build and maintain working relationships with clients, team members, vendors, and others involved in the projects.
• Display a wide degree of creativity and latitude; think independently and outside the box for solutions; use familiarity with a variety of concepts, practices, and procedures; rely on varied yet sometimes limited experience and your own sound judgment to accomplish goals and perform a variety of tasks.
• Achieve continuing education requirements and stay current with the industry.
• Troubleshooted complex software, hardware, and server upgrade issues.
• Ability to perform and/or assist with the tasks in collaboration with Network engineers and technicians at all levels.
• Other duties as assigned.

• Four (4) year college degree in computer science or information systems, with at least five (5) years related experience, or equivalent combination of education and experience.
• Experience in HyperV, Azure, and VMWare.
• Must have experience in information technology and information security and working with monitoring systems, supporting auditing, incident response, and system health.
• Must have experience with software and security architectures.
• Must have direct, hands-on experience assisting users, optimizing system operations, and monitoring IT enterprise systems.
• Present solutions: design and install data networks at client locations.
• Provides technical expertise and assistance on escalated tickets; ensures critical issues are resolved to client satisfaction, meeting service level agreements.
• Monitor and summarize the progress of all projects.
• Update client documentation in the system.
• Experience with Scripting/Automation.
• Experience interacting with customers to handle service inquiries and problems.
• Experience troubleshooting issues in a mixed configured growing environment.
• Experience with server patch management methodologies.
• Exceptional time management skills.

• Public Trust.