_{11th March, 2025}

Role: ServiceNow Technical Project Manager.
Location: 100% Remote (Onsite visits required in VA).
 
Job Description:
The ServiceNow Technical Project Manager will be responsible for managing the work through sprints and leading the stewardship of the ServiceNow platform across the enterprise. The successful candidate will help oversee the cohesion of multiple technology/service modules and serve as the guiding light for the ServiceNow platform.
 
This candidate must be able to balance priorities, negotiate deliverable expectations, ensure the teams are on target to deliver functionality according to agreed-upon milestones, and maintain an ongoing dialogue with key stakeholders.

• Bachelor's degree in information technology, computer science, business administration, or related field, or equivalent experience.
• 5 years of experience working with clients in a consultative manner to solve business problems using technology and data-driven techniques.
• 5 years of experience in ServiceNow platform development in an enterprise environment.
• 3 years of experience in Agile Methodology (SAFe, Scrum, Kanban).
• Strong domain expertise in ServiceNow platform applications: Strategic Portfolio Management (SPM), Hardware and Software Asset Management, Integrated Risk Management (IRM), and Performance Analytics.
• Experienced implementing Security Operations (SecOps) functionality in ServiceNow, integrating incident data from security tools into a structured response engine that uses intelligent workflows and automation.

• Proven ability to delight clients through excellent customer service.
• Proven ability to apply critical thinking with natural curiosity to distill detailed functional requirements for technology solutions based on input from business systems managers and business users.
• Excellent written and verbal communication skills with a proven ability to translate technical or abstract concepts into a narrative that is intuitive to clients.
• Proven ability to present complex data in a visual format that is intuitive to clients.
• Proven ability to lead small teams to deliver results in a timely and effective manner.
• Proven ability to manage projects in a self-directed manner.
• Ability to thrive in a fast-paced environment.

• Understand and support portfolio work, facilitate training, and drive adoption in the ServiceNow product stack and capability map.
• Manage the flow of work alongside the Project Owner and key stakeholders to make sure that there are enough features ready in the backlog at all times.
• Define an easy-to-understand big picture and product-based roadmap.
• Develop progress reporting for executive leadership and business stakeholders.
• Maintain and communicate the product roadmap and vision to the team.
• Manage expectations throughout the ServiceNow platform development lifecycle, module rationalization, and maintaining appropriate business engagement in requirements gathering, writing user stories, and helping to deliver according to the business strategy.
• Lead the end-to-end implementation and the operationalization of the ServiceNow platform; ensure the solution is compliant with best practices, enterprise standards, business processes, and business and functional requirements.
• Identify and communicate management and technical risks and develop mitigations strategies.
• Partner closely with the ServiceNow Solution Architect(s) to identify and document technical requirements and emerging solutions.
• Understand the product design and deployment to provide necessary guidance and support on the configuration and setup of ServiceNow solutions, environment, and other non-functional areas.
• Act as the primary escalation point for all ServiceNow issues and problems.
• Understand business requirements and define scope, prepare the project plan along with estimations of resource planning.
• Coach and motivate Scrum team members, promote continuous communication, and act as the glue that holds the team together.
• Fully engage with the Scrum team to identify strategies and tactics to increase velocity and report on Agile metrics.
• Ensure the quality of formal test plans for technology solutions based on business requirements.

• To meet the clearance requirements for this opportunity, candidates must be authorized to work in the US.
• All candidates will be subject to a complete background check to include, but not limited to, Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment, and Credit History.
• Public Trust background investigations can take approximately four to eight weeks and require fingerprinting.