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Do work that makes a difference 
SEC is building an enterprising and dynamic team to accelerate Victoria’s transition to renewables and help achieve Victoria’s renewable energy target of 95% by 2035. We are working together for renewable, affordable, reliable energy for all Victorians.   
  
Your role 
As the Account Manager – Installers, you’ll be at the heart of SEC’s growing home electrification program, building and managing strong relationships with our network of installer and trade partners. Working across the full partner lifecycle, from onboarding and training through to performance management and ongoing engagement, you’ll help ensure our customers receive a seamless, high-quality experience while supporting the delivery of Victoria’s clean energy future.

This role is ideal for a commercially minded relationship manager who thrives on building trusted partnerships and driving positive outcomes. You’ll work closely with installers to support their success while also ensuring compliance with SEC standards, contractual obligations, safety requirements, and regulatory expectations. By balancing collaboration with accountability, you’ll play a key role in maintaining quality, improving operational performance, and helping SEC deliver meaningful benefits to Victorian households.
  
This is a 2-year fixed term contract.

This role can be based in either our Melbourne CBD office or our regional office located in Morwell.
  
What you will do: 
Core accountabilities include: 
Installer and Trades Network o Act as the primary Relationship manager for SEC’s endorsed installer and trades network, managing day-to-day engagement, issue resolution, operational performance, and partner accountability.
o Build trusted relationships with electrical contractors and trades businesses while maintaining clear expectations around performance, compliance, workmanship quality, and customer outcomes.
o Identify, training and off board underperformance, non-compliance, or poor operational practices where required.
Partner Support and Relationship Management o Work closely with Industry and Partnership Managers to support partner engagement, communication, retention, and ongoing performance management.
o Foster strong working relationships with installers while ensuring alignment to SEC operational standards and service expectations.
o Coordinate the resolution of operational issues, disputes, complaints, and escalations in collaboration with internal and external stakeholders.
Performance and Compliance Tracking o Monitor installer performance against agreed KPIs, SLAs, quality benchmarks, audit requirements, and compliance obligations.
o Support remediation activities, escalations, dispute resolution, and corrective action processes where standards are not met.
o Assist in maintaining governance and reporting processes that ensure contractor accountability and operational transparency.
Cross Functional Coordination o Support delivery of key partner initiatives by documenting business processes and coordinating with internal stakeholders.

Who you are:
Must Have: 

• Solid experience in account management, contractor management, relationship management, program management, or similar roles.
• Experience in industries such as energy, electrical, solar, plumbing, construction, infrastructure, or related trade-based sectors.
• Experience managing contractor networks, trade partners, subcontractors, or field-based service providers.
• Ability to build credibility with electrical trades and contractors and confidently manage performance, compliance, and accountability discussions.
• Proven ability to build long-term commercial relationships that deliver mutual value while maintaining operational standards and accountability.

 Our empowered workforce 
A career with us means you’ll be joining a new and vibrant ‘for purpose’ government-owned renewable energy company that: 

• Empowers you to influence how we accelerate Victoria’s renewable energy transition and decarbonise our economy. 
• Inspires you through meaningful, challenging work in an environment that encourages leadership and an entrepreneurial spirit. 
• Supports your growth through career advancement and professional development opportunities. 
• Provides hybrid work arrangements, with around 3 days working in Melbourne or Morwell, with flexible work options to meet individual circumstances, providing greater choice and autonomy.

About us
We have an exciting and ambitious road ahead with a focus on: 

• Investing in renewable energy and storage projects that accelerate the transition and deliver commercial returns.
• Supporting households to go electric to reduce their emissions and energy bills.
• Retailing electricity to Victorian Government operations and Victorian businesses to help them decarbonise.
• Underpinning all of this is SEC’s work to support the renewable energy workforce our energy transition requires.

The organisation is partnering with industry to transform the energy sector, opening the state up for further innovation and investments in renewables. This includes an initial $1 billion towards delivering 4.5 gigawatts of power through renewable energy and storage projects – the equivalent replacement capacity of coal-fired power station Loy Yang A, which is set to close in 2035.    
  
SEC will also play an important role in helping Victorian households to reduce their energy bills and emissions by offering simple and effective solutions to help them switch to electric.   
  
The energy transformation will create thousands of jobs. SEC will play a role in attracting and training our future renewable energy workforce.
  
How to Apply
We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are also deeply committed to building an inclusive workplace that embraces diversity and people with disability, people from the LGBTIQ community, and people from culturally diverse backgrounds. We strive to create a respectful and collaborative workplace culture that allows all employees to thrive.

Confidence can sometimes hold us back from applying for a job, but we recognise that there’s no such thing as a ‘perfect’ candidate. At SEC we offer more than a job. We provide a platform for growth, encouraging you to bring your whole self to your role. However, you identify and whatever your background, please apply if this is a role that excites you.

For further information and to explore this opportunity further please contact sec.careers@secvictoria.com.au

Please click the ‘Apply Now’ button. As part of the application process, you will need to provide a copy of your resume and/ or a cover letter (optional) addressing how your skills, knowledge and experience will be relevant to this role.

Other things to know

• Applicants must be an Australian citizen, permanent resident or hold a valid work permit to be eligible to apply.
• To receive this information in an accessible format (such as large print or audio) or if you require any reasonable adjustments during the recruitment process, please reach out to sec.careers@secvictoria.com.au

  
Data Collection
SEC engages a third-party recruitment provider to assist with applications and assessments. This may include collecting information such as your contact details, employment history, qualifications, referee details, and assessment results (including psychometric test results, which may constitute sensitive information).
Your personal information is collected and used for the purpose of assessing your suitability for employment and managing the recruitment process. By submitting your application, you consent to SEC and our recruitment provider collecting, using, and disclosing your personal and sensitive information for these purposes.
SEC and its service providers will handle your information in accordance with applicable privacy laws and SEC’s Privacy Policy, available online at https://www.secvictoria.com.au/privacy-policy . You may request access to, or correction of, your personal information by contacting SEC at privacy@secvictoria.com.au.

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