Service Call Transcriber - Richmond & Derrimut VICThis is an excellent opportunity to represent a leading technology and communications company
The business delivers a diverse range of services and support solutions across multiple sectors and is recognised for its innovation, customer focus, and operational excellence.
About the RoleWe are seeking motivated and detail-oriented candidates to join a key project team, commencing
6th July. Initially, the successful candidate will be based at a client site in
Richmond for approximately four weeks before potentially transferring to the company's head office in
Derrimut for ongoing employment opportunities.
What is the Transcriber Function?As part of a new customer onboarding project, there will be a temporary period before a direct system-to-system interface is operational. During this transition, Transcribers will:
- Monitor customer service requests through the customer's call management platform.
- Accurately create service tickets within the company's internal system.
- Update customer records with service progress, completion details, and closure information.
- Ensure all information is entered accurately and in a timely manner.
- Liaise with internal teams to maintain service delivery standards.
Future Opportunity - Service Call CoordinatorFollowing the successful implementation of the new interface, selected candidates may transition into a Service Call Coordinator role involving:
- Coordinating field service activities.
- Managing technician schedules and service requests.
- Monitoring service delivery performance.
- Acting as a key communication point between customers and service teams.
About You - Strong data entry and administration skills.
- Excellent attention to detail.
- Ability to work across multiple systems.
- Customer service or service coordination experience highly regarded.
- Strong communication and organisational skills.
- Comfortable working in a fast-paced environment.
Location - Initial placement: Richmond VIC (approximately 4 weeks)
- Potential ongoing placement: Derrimut VIC
This is a fantastic opportunity to gain exposure to a leading organisation while developing valuable service coordination and administration skills within a supportive team environment.