_{09th January, 2025}

Telephone Collections Agent
 
Basic salary up to £26,000 + monthly bonus (OTE £30,000+)
Location - Sheffield
Full time/Permanent - 37.5 hours a week (shifts between 8am-8pm)
 
If you’re an experienced contact centre professional looking for a new role with a well established, national business, this could be the one for you.
 
This financial services group has been operating within the debt recovery industry for over 40 years and has an average yearly growth increase of over 30% per annum!
 
Role and responsibilities:

• You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Working in an open plan, contact centre environment – achieving personal and team targets
• Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

Desirable skills and experience:

• Previous experience working in a call centre or credit control type role is important
• Clear and confident communications skills – both writing/data entry and over the telephone
• Being comfortable working to targets – earning more money based on your achievements
• Strong IT skills – we use different technologies and systems and need you to pick these up quickly
• Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
• Problem solving abilities – able to ask the right questions to get the information you need

The company
 
This well established financial services business has been supplying debt recovery services to customers nationwide for over 40 years!
 
Their client list spans from local authorities, utilities providers, and public sector institutions.
 
With 500 employees across the country, they are able to provide high levels of service, and successfully deliver against client needs.
 
What to do next?
 
If you are interested in this exciting opportunity, please apply via the button below. Alternatively, for more information or a confidential conversation in the first instance, please contact Stirling People Solutions. You can find us on LinkedIn.

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