07th January, 2025
Are you an experienced Team Leader seeking your next challenge, managing a high-performing appeals team for one of the UK's largest debt recovery companies?
The Role
This is an exciting opportunity to work with a leading debt recovery company with a nationwide presence in the UK. You will be responsible for overseeing your own team, managing performance targets, supervising workloads, reporting on KPIs, handling administrative duties, leading recruitment efforts, and providing training.
Objectives and Responsibilities
- You will work alongside other Team Leaders located in various parts of the country. You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets.
- You must deliver daily expectations to agents by managing targets and supervising workloads, you will also be expected to report on KPI’s within the department to the Operations Manager providing insight and information as required
- Completing all administrative documentation for the department including RTWs, rotas and quality checks.
- Provide coaching, additional training and ongoing support to existing staff as necessary to support changes and improvements.
- Support with recruitment, induction and training of employees including performance management of agents.
- Identify skill sets and understand the requirements of the department and Identify skill gaps.
- Maintain up to date knowledge of industry developments and system changes.
- Incentivise, motivate, guide, and lead the department.
Desired Skills & Experience - Great written and verbal communication skills
- Experience leading a team
- Self-motivation and an ability to manage your own Team
- Problem solving and decision-making abilities
- Accuracy and strong attention to detail
- The ability to work quickly and accurately
- Sound IT skills – using Outlook, Excel and Word
Benefits - Pension scheme
- Monthly incentives
- 29 days holiday (including bank holidays)
- Ongoing training
- Free On-Site Parking
- Refreshments
- Company Life Assurance Plan
- Smart Casual Dress Code
Interested? Here’s what to do next. If you are interested in this exciting opportunity, please apply via the button below. Alternatively, for more information or a confidential conversation in the first instance, please contact Stirling People Solutions. You can find us on LinkedIn.
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