Senior ServiceNow CMDB Technical Advisor (Contract)

Industry: Financial Services (Crown Corporation)
Location: Canada (Remote)
Contract Length: 12 months
Workload: Full‑time (37.5 hours/week)
Start Date: July 2026 (approx.)
Language: English
Security Clearance: Eligibility for Reliability clearance required

Role Overview We are seeking an experienced Senior ServiceNow Technical Advisor specializing in Configuration Management Database (CMDB) to support a large, complex financial sector crown corporation. This role focuses on assessing, stabilizing, and enhancing enterprise CMDB capabilities in a regulated environment.
The successful consultant will serve as a senior technical lead, bringing deep hands‑on experience with ServiceNow CMDB, data quality governance, integrations, and automation, while collaborating closely with platform leaders and stakeholders.

Key Responsibilities

• Perform assessments of existing ServiceNow CMDB implementations and define enhancement roadmaps
• Identify and implement improvements to CMDB data quality, accuracy, and stability
• Troubleshoot, debug, and enhance CMDB interfaces and integrations
• Create and manage ServiceNow epics and user stories
• Develop and maintain technical project plans, milestones, and progress reporting
• Document key technical decisions, issues, and enhancements throughout the delivery lifecycle
• Provide senior‑level technical guidance and subject‑matter expertise to stakeholders
• Support transition from development into operational environments
• Identify opportunities to leverage ServiceNow automation and AI capabilities (where approved and licensed)
• Collaborate effectively with cross‑functional teams in a regulated environment

Required Qualifications

• University degree or college diploma in a related discipline
• 5+ years of recent experience as a technical lead for ServiceNow implementations
• 5+ years of hands‑on experience with ServiceNow CMDB
• Strong experience with:
  • CMDB data model
  • Configuration Item (CI) lifecycle management
  • Relationship mapping
  • Discovery and Service Mapping
  • Integrations impacting the CMDB
• Hands‑on experience with CMDB data quality governance, including KPIs, controls, reconciliation, and normalization
• Strong communication, documentation, and stakeholder‑engagement skills

Nice‑to‑Have Qualifications

• Experience applying ServiceNow automation or AI features to improve CMDB quality and operational efficiency
• Experience supporting environments with regulatory, privacy, and audit requirements
• Strong organizational skills and ability to manage multiple workstreams

Eligibility & Work Requirements

• Must reside in Canada
• Must be eligible to obtain Reliability security clearance