_{19th July, 2026}

Join our team At Access Community Health | Uru Ātea, we are dedicated to creating a better day, every day for people across Aotearoa. We support tāngata to live independently in their own homes and communities, guided by our values of Kaitiakitanga, Kotahitanga, Tū Tika and Manaakitanga — caring for our communities, working together, doing the right thing, and looking after each other.

He kōrero whakamārama mō tēnei tūranga | About the role We are looking for an organised and detail-focused Administrator to support the day-to-day administration of the AlayaCare Family Portal and provide practical support to the Better Day Engine programme.
In this role, you will help ensure clients, whānau and nominated portal users are supported to access and use the Family Portal safely and confidently.
  
What you’ll do

• Process Family Portal registration requests, including checking identity, consent and authority to access client information.
• Maintain accurate portal user records and client and whānau contact details in AlayaCare.
• Monitor, action and route portal-generated enquiries to the right team within agreed timeframes.
• Record and report portal activity, including registrations, active users and portal-generated contact volumes.
• Prepare and distribute portal registration materials, how-to guides and standard communications.
• Provide administration support to the Better Day Engine programme, including agendas, minutes, action logs, programme task updates and document formatting.
• Handle client and whānau information with discretion, privacy and confidentiality.

  
Mōhou Ake | About you

• Proven administration experience, ideally in a health, community, customer service or contact-centre environment.
• High accuracy in data entry, record keeping and document management.
• Confident using Microsoft Office, Outlook and Teams; experience with Planner, SharePoint or client management systems would be an advantage.
• Clear understanding of privacy and confidentiality when handling personal and health information.
• Warm, professional communication style with clients, whānau and colleagues.
• Strong organisation skills, with the ability to prioritise tasks and manage multiple pieces of work.
• Proactive, reliable and comfortable following structured processes and templates.
• Committed to respectful, culturally safe communication and willing to learn, reflect and adapt your approach to what matters to each person and whānau.  

He aha ai mātou? | Why us

• Work alongside supportive teams across the National Contact Centre, regional operations, Client Experience and Technology.
• Contribute to clear, respectful and mana-enhancing support for clients, whānau and nominated portal users.
• Our work is grounded in Kaitiakitanga, Kotahitanga, Tū Tika and Manaakitanga — caring for our communities, working together, doing the right thing, and looking after each other 

Access Community Health | Uru Ātea’s mission is to create a better day, every day for thousands of people throughout Aotearoa, helping them live independently in their own homes and communities. Uru Ātea means “to enter space”—our promise to deliver services wherever our clients need us. 

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