_{15th June, 2026}

Ko wai mātou? | Who are we? 
Total Care Health Services are a leading and trusted provider of specialist nursing services across Aotearoa. We specialise in the assessment and management of acute and complex wounds, using advanced, evidence-based products and practices that lead the way in wound care. 

Our work goes beyond wound management—we support clients with long-term injuries, palliative care needs, and rehabilitation, delivering tailored, compassionate services that make a real difference in people's lives. As part of our nationwide team, you'll have the opportunity to provide high-quality, personalised care while being supported by a collaborative and expert clinical team. 

Our work is guided by Whakamana Tāngata and our commitment to Te Tiriti o Waitangi, supporting equitable outcomes for the communities we serve. 

Mō te tūnga | About the role 
We are looking for a Nursing Administrator to join our community nursing team. In this role, you’ll provide essential administrative support to ensure smooth delivery of nursing services. You’ll be the first point of contact for clients and referrers, manage referrals and invoicing, and keep everything running efficiently behind the scenes. 

You will provide culturally safe, respectful and consent-based care that recognises what matters to each person — including their culture, values, beliefs, routines, communication needs and boundaries — and you will involve whānau/support networks where this is the person’s preference. 
  
Ngā mahi | What you'll be doing 

• Providing timely and accurate administrative support to the nursing team. 
• Responding to phone calls and enquiries with professionalism and a customer-focused approach. 
• Processing referrals promptly and ensuring compliance with policies and contractual standards. 
• Managing invoicing for nursing services in line with ACC requirements. 
• Coordinating allocations for nursing staff and following up on outstanding tasks. 
• Building strong relationships with internal teams and external providers. 
• Contributing to continuous quality improvement initiatives. 

What are we looking for? 

• Experience delivering health services in a community setting desirable but not essential. 
• Strong written and verbal communication skills. 
• Proficiency with computerised business and client management systems. 
• Excellent organisational skills with the ability to prioritise and manage multiple tasks. 
• Self-motivated, analytical, and problem-solving mindset. 
• Advantageous but we will train: Knowledge of ACC purchasing framework and health funding in NZ.  
• Demonstrated commitment to culturally safe practice, equity, and respectful engagement with Māori, Pacific and diverse communities. 
• Strong communication skills that support safe engagement (including awareness of health literacy and adapting communication to the person). 
• Willingness to learn, reflect and adapt your practice in line with supervision, training, and continuous improvement. 

  
He aha tatou i whiriwhiri ai | Why Us? 

• Be part of a supportive team committed to quality care. 
• Opportunity to make a real impact in the community. 
• Work in a dynamic environment where your skills are valued. 
• Accessibility and inclusion: We welcome applicants who may require recruitment or workplace adjustments and will work with you to support equitable participation. 

Please note: All applicants must have the right to work in New Zealand. 

If you're ready to take the next step in your career and support a team delivering exceptional community nursing services, apply now with your CV and a cover letter explaining your interest in this opportunity.

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