_{04th May, 2026}

Voice of Experience Officer
  
Who are we? 
 
Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities. 
 
Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow. 
  
About the role 
The Voice of Experience Officer role supports the execution of the Voice of Experience (VoX) program by delivering high-quality insights across customer, employee, brand, and stakeholder experience streams. The role is responsible for assisting with research design, data collection, analysis, reporting, and stakeholder coordination to ensure insights are translated into meaningful business outcomes.
Working closely with the Voice of Experience Manager, this role plays a key part in operationalising experience measurement, maintaining feedback systems (e.g. Qualtrics), and supporting continuous improvement through evidence-based insights.
  
What you’ll do
Support Voice of (VoX) research and insight delivery by helping design surveys, analyse experience data, and translate findings into clear, actionable insights that inform better customer and employee decisions.

Key responsibilities include:

• Research Support: Assist in designing and administering surveys and research studies to gather experience data from customers, employees, and stakeholders.
• Insight Reporting: Prepare regular and ad hoc reports, dashboards, and presentations that clearly communicate insights and trends.
• Data Collection & Analysis: Support the collection, cleaning, and analysis of qualitative and quantitative data using tools such as Qualtrics, Excel, or Power BI.
• Stakeholder Engagement: Collaborate with internal teams to gather feedback requirements, share findings, and support uptake of recommendations.
• Experience Measurement: Help monitor and track key metrics (e.g. NPS, CSAT, CES, eNPS, brand perception) and ensure accurate data representation.
• Platform Support: Maintain survey flows, dashboards, and contact imports in Qualtrics. Ensure data integrity and compliance with governance requirements.
• Project Coordination: Assist in managing timelines, documentation, and follow-up actions to ensure the smooth delivery of VoX initiatives.
• Continuous Improvement: Support the development of templates, tools, and frameworks that improve the quality and consistency of insights delivery.

  
You will bring:

• Qualtrics Expertise – Strong working knowledge of research tools and platforms
• 1–3 years’ experience in customer research, insights, or experience management roles
• Strong written and verbal communication skills
• Working knowledge of research tools and platforms (e.g. Qualtrics, Medallia, Excel)
• Demonstrated ability to manage tasks, organise data, and contribute to analysis
• An interest in customer and employee experience, data storytelling, and human-centred design

  
Nice to have:
The following skills and experiences would be an advantage and support success in the role:

• Experience with data visualisation or business intelligence tools (e.g. Power BI, Tableau)
• Familiarity with Voice of Customer (VoC) / Voice of Employee (VoE) methodologies and CX frameworks
• Exposure to qualitative research methods such as interviews, focus groups, or thematic analysis
• Basic understanding of research governance, privacy, and ethical data use
• Experience working in large, matrixed, or complex organisation.
• Flexibility and adaptable demeanour with strong business acumen, able to adjust to changing priorities and translate experience insights into outcomes that align with organisational objectives.
• Tertiary qualification (or study towards) in research, psychology, marketing, business, or a related discipline

  
Culture & Benefits 
 
Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence. 
 
We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition - helping you thrive at work and beyond.

What's next? 
 
If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability to this role.
Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia.
 
At Standards Australia, we are proud to be an equal opportunity employer, and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities, and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact recruitment@standards.org.au

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