Reviews and maintains policies, creates documentation, and collaborates across teams to ensure alignment with organisational goals and standards.
Who are we?
Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities.
Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be a global leader in providing trusted solutions that improve life today and tomorrow.
About the role
The Policy Writer’s primary responsibilities include reviewing, modifying and maintaining existing internal organisational policies, instructional procedures and guides to ensure procedural correctness. Where required, the Policy Writer will create new documentation.
This role will collaborate with relevant departments to write and introduce the appropriate documentation to ensure it is in line with Standards Australia’s vision, mission and objectives.
It is essential that the Policy Writer:
• Develops an understanding of the business and its objectives, strategies, challenges, operational arrangements, rules and regulations.
• Develops effective and cooperative relationships to support and enable a productive and positive work environment.
• Maintains trust, confidence and appropriate confidentiality at all times and is an exemplar of the organisation’s iCARE values.
What you’ll do
• Partnering with internal customers to understand business requirements.
• Providing advice that aligns with best practice to develop meaningful documentation.
• Reviewing existing policies, procedures and guides to ensure they are relevant, suitable, clear and concise.
• Cross-referencing documentation to check and ensure consistency.
•Writing and proofreading high quality, easy-to-understand (plain language) and accurate documentation.
• Assisting with the establishment of consultative workgroups and coaching these groups to enable effective consultation and feedback for policy, procedure and guide drafts.
• Collaborating with the relevant parties to ensure new documentation is fit-for-purpose and actively used.
• Consulting with relevant parties to ensure the compliance and update of documents.
• Seeking appropriate approvals for relevant documentation to be published.
• Maintaining the Document Governance Framework.
• Coordinating initiatives to modernise business documentation with a focus on accessibility and clarity.
• Any other duties and projects consistent with the position where required and/or requested.
You will bring
The following criteria are minimum requirements:
• A Bachelor’s degree in relevant field or equivalent work experience.
• Minimum three (3) years of experience as a Technical Writer; ideally drafting company policies and procedures, delivering clear and concise documentation with an excellent attention to detail.
• Expertise in editing/proofreading, grammar, spelling, sentence structure and punctuation.
• Excellent customer service skills with the ability to partner closely at all levels to understand requirements.
• Ability to quickly grasp complex technical concepts and make them easy to understand.
• Strong analytical and problem-solving abilities.
• Exemplary track-record of completing tasks in agreed timeframes, managing multiple and competing requests, and prioritising workload and support accordingly.
• Desirable: Knowledge of or certification in Lean 6 Sigma methodologies to improve documentation and processes across the business.
Culture & Benefits
Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.
We offer a range of People Perks that support flexibility, wellbeing, career growth, and recognition - helping you thrive at work and beyond.
What's next?
If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability to this role.
Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.
At Standards Australia, we are proud to be an equal opportunity employer, and we are committed to fostering a working environment that values diversity, inclusion, and belonging. Our mission is to empower our communities, and in doing so, we strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people of Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact recruitment@standards.org.au