_{31st May, 2022}

Volunteer Position: Relief Administration Volunteer                                  
Service Area: Intensive Support
Purpose / Objective: Provide support to the Project Management Coordinator and caseworkers in the allocation of relief funds.     
Reports to: Project Management Coordinator 
    
Commitment Period: Minimum 3 months (The role is ongoing)
    
Days and hours required per week: One day a week of your choice, 3-4 hours a week between 10 and 3. Flexible start and finish time. Work is done remotely with possible visits to the Centre in Newtown for meetings and/or training. 
    
Duties and Tasks:

• Undertake administrative tasks to assist the people we support to obtain financial support
• Calling/Emailing the people we support to request supporting documents towards relief assistance, such as a rental declaration, bank statements, and financial agreements.
• Conduct strong follow-up of outstanding document requirements and ensure handover of pending tasks to Relief Administration volunteers the following day.
• Use telephone interpreters and Google Translate to articulate relief requirements to clients with limited English capacity.
• Review information and data to ensure compliance with both ASC and grant funding requirements.
• Liaise and collaborate with various ASC departments when further information is required.    

Selection Criteria 

• Experience in working with people from different backgrounds, cultures, religions and walks of life
• Advanced computer skills, knowledge of Google Suite are highly desirable
• Strong data entry and written communication skills
• Ability to coordinate and organise resources
• Ability to multitask, take initiative and work autonomously
• Flexibility and willingness to take on extra tasks as appropriate
• Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality
• Capacity to work and make phone calls from home in a private and safe environment
• Speaking a second language is highly appreciated
• This role is subject to a successful interview

    
General Conditions 
    
All ASC volunteers are required to: 

• Adhere to ASC’s vision, purpose and values 
• Attend ASC Volunteer orientation, induction and training
• Act at all times in accordance with ASC’s Code of Conduct, Boundaries, Confidentiality and Child Protection Policies 
• Comply with Work, Health and Safety systems 
• Sign a volunteering from home (VFH) agreement and read our VFH guidelines. 
• Have at least two doses of the COVID-19 vaccination before entering our Centre. 
• Comply with Incident Management Procedures and emergency protocols 
• Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
• Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date 
• Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements  

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