_{18th August, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Southeast London, are looking for an experienced Complaint Service Improvement Officer to join their team and play a crucial role in their repairs & investment operations.  

Position: Complaint Service Improvement Officer
Rate: £24.28 per hour (Umbrella, Inside IR35)
Contract Duration: Temp (Oct 2026) Possible Extension
Working Arrangement: Hybrid 

Job Purpose:

• Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT). Responsible for producing the departmental procedures and working to corporate procedures.

To be responsible to the Senior Complaints Officer for:

• Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).
• Lead and initiate the Directorate’s service improvement work and identifying improvements in service.
• Run or support the Community Services Directorate with project work and administrative tasks.

Job Requirements:

• Previous experience working within a Council or similar (Essential).

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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