_{05th August, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Northwest London, are looking for an experienced Emergency Housing Officer to join their team and play a crucial role in their housing operations. 

Position: Emergency Housing Officer
Rate: £28.19 per hour (Umbrella)
Contract Duration: Temp (Nov 2026) Possible Extension
Working Arrangement: Hybrid 

Job Purpose:

• The Emergency Housing Officer deals with the day-to-day supply of emergency accommodation as well as the placement of households in urgent housing need into emergency accommodation. The officer will also be responsible for verification of occupancy of emergency units, cancellation and movement of households within available units to achieve best use of nightly paid accommodation. The team works closely with the housing benefits service to ensure maximum take-up of benefits to households placed in hotels, hostels and other emergency accommodation schemes.

Job Duties: 

• To make appropriate bookings and allocations to hotels, hostels and other emergency accommodation. The post-holder will select suitable households against agreed allocation criteria and taking into account particular medical, vulnerable and area restrictions.
• To actively liaise with providers and managing agents where accommodation-related problems are identified to ensure that actions are taken to resolve any issues raised and transfer tenants into more suitable accommodation in line with their individual needs.
• To create and maintain placements, tenancies and rent accounts for all homeless households booked into hotels, hostels or other emergency accommodation schemes.

Job Responsibilities:

• Fulfil the role as ‘point of contact’ for disrepair, complex and high-profile cases.
• Investigate complaints, prepare drafts for Complex Cases Manager’s approval and highlight, summarise the ‘lessons learned’ for future improvement.
• Assist with preparation of legal paperwork for disrepair cases and other legal actions such as injunctions.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment.
• Worked with households experiencing a housing crisis and the provision of advice and assistance covering a range of aspects of that crisis.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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