_{22nd July, 2026}

Are you eager to land a brand new role? Our client, a busy local authority in Essex, are looking for an experienced Complaints Officer (Operations) to join their team and play a crucial role in their Waste Operations. 

Position: Complaints Officer (Operations)
Rate: £21.59
Contract Duration: 6 Months with possible extension
Working Arrangement: Fully OnSite

Job Responsibilities:

• Investigate and respond to Stage 1 Operations complaints and resolve them at the earliest opportunity and within the required timescale.
• Proactively work with the Waste Team, Waste Minimisation and Sustainability team, and all Mangers to ensure that relevant and accurate information is collated to support complaint responses.
• Promote a positive complaint handling culture across Operations, raising awareness of all relevant policies and providing refresher complaints management training to teams as and when appropriate.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• Previous experience working in a Complaints Officer or a similar role.

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.rosa@temptingrecruitment.co.uk or contact James on                     020 3854 4910

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