_{30th June, 2026}

Are you eager to land a brand new role? Our client, a Local Authority in East London, are looking for an experienced Complaints & Information Manager to join their team and play a crucial role in their Children and Education Operations.

Position: Complaints & Information Manager
Rate: £329.87 a day
Contract Duration: 3 Months
Working Arrangement: Hybrid

Job Duties:

• Manage the operational delivery of all Children Act complaints, corporate complaints, information requests, and Local Government and Social Care Ombudsman enquiries in the Children & Education Directorate.
• Ensure service delivery meets statutory deadlines and quality standards, while supporting the Head of Service in identifying trends for service improvement.
• You will act as the primary operational lead for the team, ensuring compliance with the LGSCO code and Data Protection legislation.

Job Requirements:

• Detailed understanding of the framework within which the Children & Education Directorate operates, including legislation, regulations, Government guidance and requirements of professional bodies.
• Previous experience in a Complaints & Information Manager or similar role.
• Degree or relevant professional qualification, or equivalent recent and relevant experience

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.rosa@temptingrecruitment.co.uk or contact James on             020 3854 4910

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