_{16th June, 2026}

Are you eager to land a brand new role? Our client, a busy Local Authority in West London, are looking for an experienced Repairs, Complaints and Legal Officer to join their team and play a crucial role in their maintenance operations.        

Position: Repairs, Complaints and Legal Officer
Rate: £27.85 per hour (Umbrella)
Contract Duration: Temp (March 2027) Possible Extension
Working Arrangement: Hybrid

Purpose:

• To manage the quality assurance of the repairs service including the planning and delivery of repairs and the management of the handling of all repairs Legal disrepair, complaints, Members Enquiries, FOI requests. 

Job Responsibilities: 

• To liaise with team members and other colleagues to co-ordinate and produce informed and accurate responses to Legal disrepair cases, customer enquiries, complaints, Members' Enquiries, FOI requests etc.
• To manage all Legal disrepair, customer complaints, Member Enquiries and FOI requests on behalf of the repairs service ensuring that comprehensive, accurate responses are developed in line with the Council’s policies and time frames.
• To work closely with staff and contractors to ensure that works carried out as a result of a complaint are scheduled and delivered in line with Council standards, policies and procedures.

Job Requirements:

• Previous experience working within a local authority or a similar organisation.
• The job is primarily office based but will involve some site visits to other premises.
• Writing reports and briefings for senior managers and Cabinet Members demonstrating attention to detail and accuracy.
• Hold a valid UK Drivers Licence.
• Evidence of Continuing Professional Development. 

Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. 

How to Apply:
If you are interested in applying, please press the button below, send your CV to james.fernandez@temptingrecruitment.co.uk or contact James on 020 3854 4907 to discuss further.

To explore other exciting opportunities or learn more about our recruitment process, please visit our website https://www.temptingrecruitment

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